Regional Quality Manager - Clinical (North/South)

Jane Pauley Community Health Center, Inc.•Indianapolis, IN

6d•Hybrid

About The Position

The Divisional Lead, Quality - Clinical provides senior leadership for clinical quality performance across assigned practices and divisions. The role partners with practice administrators, group practice directors, clinicians, and operational leaders to interpret performance data, set improvement priorities, and implement sustainable interventions. It is accountable for presenting quality results clearly, responding promptly to performance gaps, and applying evidence-based, payer, and regulatory requirements consistently. This is a hybrid position requiring regular travel among JPCHC clinics, with occasional flexibility to work remotely. Candidates must reside in Indiana; preference is given to candidates near JPCHC clinic locations who can travel between sites regularly. The role's clinical quality scope includes primary and preventive care measures, chronic disease management and screening, access and continuity, care coordination and follow-up, clinical documentation and coding support, measure capture and data integrity, variation in performance, and implementation of evidence-based standards and regulatory requirements in ambulatory care.

Requirements

Bachelor's degree in healthcare administration, public health, nursing, health sciences, business, or a related field.
3–5 years of experience in healthcare quality improvement, ambulatory operations, population health, clinical performance management, or a related area.
Demonstrated leadership experience as a people leader or senior individual contributor.
Experience using quality data to develop, implement, and evaluate performance improvement plans.
Must be an Indiana resident.
Ability to work in a hybrid approach, travel regularly to JPCHC clinics, and work remotely on occasion.
Must possess a valid Indiana driver's license and proof of auto insurance.
Senior-level presentation and communication skills.
Strong analytical judgment and ability to translate data into action.
Knowledge of ambulatory quality measures, reporting requirements, and improvement methods.
Ability to influence leaders and teams without direct authority.
Strong facilitation, change management, prioritization, and follow-through.

Nice To Haves

Experience in an FQHC, community health center, or multi-site ambulatory healthcare organization.
Advanced degree in a relevant field.
Certified Professional in Healthcare Quality, Lean Six Sigma, or another relevant quality improvement credential.
Experience with healthcare analytics, quality reporting systems, and electronic health record workflows.

Responsibilities

Present quality dashboards, trends, risks, and improvement priorities to clinic, divisional, and executive leaders.
Design, implement, and monitor clinical quality improvement strategies aligned with organizational goals.
Analyze performance data to identify variation, root causes, barriers, and opportunities for improvement.
Develop corrective action plans for missed targets, assign accountability, and monitor progress through resolution.
Translate quality measure specifications, regulatory changes, and payer requirements into practical workflows and education.
Partner with clinical, operational, analytics, information technology, compliance, and population health teams to resolve quality gaps.
Support leaders and care teams in adopting evidence-based standards and reliable improvement practices.
Maintain accurate documentation of improvement initiatives, decisions, outcomes, and follow-up actions.
Escalate material performance, compliance, data integrity, or implementation risks to appropriate leaders.
Build repeatable processes that improve consistency, accountability, and sustainability across sites.
Travel to different locations; maintain a valid Indiana driver's license and proof of auto insurance.
Assist with special projects and other duties as assigned.