Regional Client Relations Manager

K2 Services • Chicago, IL

1d • $80,000 - $85,000 • Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We’re seeking a hands-on, service-driven Regional Client Relations Manager to lead a dynamic workplace services team and deliver an exceptional on-site experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading diverse service lines, and can build strong relationships while driving operational excellence.

Requirements

• Experience managing multi-service teams within office services, hospitality, or workplace operations
• Background in Account Management, law firm environments and or office services management.
• Strong leadership skills with the ability to motivate and develop teams
• Excellent communication and relationship-building abilities
• Highly organized with the ability to manage multiple priorities and projects

Responsibilities

• Lead, coach, and develop a team of 8 across mailroom, print/copy, reception, hospitality, and records
• Oversee daily operations to ensure all service lines run efficiently and meet client expectations
• Foster a collaborative, accountable team environment focused on service excellence
• Manage the full hiring process, including interviewing, onboarding, and training new team members
• Provide ongoing coaching, performance feedback, and development opportunities
• Build and maintain strong partnerships with the Office Manager and key client stakeholders
• Act as the primary point of contact for service delivery, proactively addressing needs and identifying improvements
• Plan and execute on-site events, ensuring a high level of service and attention to detail
• Partner with internal teams and vendors to deliver seamless, engaging experiences
• Lead and support office-wide initiatives, including ongoing cleanup and organization efforts
• Play a key role in office move preparation, coordinating logistics and ensuring a smooth transition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed