Client Relations Manager
About The Position
Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. We employ clinicians and operations staff who are compassionate, qualified, and dedicated to ensuring the highest level of patient satisfaction. This role involves developing and managing relationships with referral sources, including pediatric clinics, ABA centers, hospitals, and other healthcare facilities. The Client Relations Manager will regularly visit referral sources to promote Connect Pediatrics' nursing and therapy services (ST, OT, PT). Collaboration with the internal office team is key to ensure the smooth onboarding of new patients and communication between referral sources and office staff. This position serves as the primary point of contact for case managers, ensuring excellent customer service and support. The role also involves managing and nurturing long-term relationships with existing referral sources and case managers to maintain a steady pipeline of patients, monitoring and tracking referral trends, and providing feedback to leadership to optimize growth strategies. Representation of Connect Pediatrics at networking events, conferences, and industry meetings is expected to build brand awareness and expand the referral base. The Client Relations Manager will develop and implement strategic plans to meet or exceed sales targets for private duty nursing and therapy services, and maintain detailed records of outreach, patient onboarding, and client interactions using the company's CRM system. Additionally, the role includes managing and fostering nurse and client relationships.
Requirements
- High school diploma; college preferred.
- Bachelor’s degree or equivalent combination of education, training, and experience.
- Business office management and supervisory experience preferred.
- Health care experience preferred.
- Excellent written and verbal communication skills.
- Ability to handle multiple tasks simultaneously and meet deadlines.
- Excellent organizational and time management skills.
- Ability to handle multiple tasks simultaneously and meet deadlines.
- Positive attitude and self-motivated.
Responsibilities
- Develop and manage relationships with referral sources, including pediatric clinics, ABA centers, hospitals, and other healthcare facilities.
- Regularly visit referral sources to promote Connect Pediatrics' nursing and therapy services (ST, OT, PT).
- Collaborate with the internal office team to ensure the smooth onboarding of new patients and communication between referral sources and office staff.
- Serve as the primary point of contact for case managers, ensuring excellent customer service and support.
- Manage and nurture long-term relationships with existing referral sources and case managers to maintain a steady pipeline of patients.
- Monitor and track referral trends and provide feedback to leadership to optimize growth strategies.
- Represent Connect Pediatrics at networking events, conferences, and industry meetings to build brand awareness and expand the referral base.
- Develop and implement strategic plans to meet or exceed sales targets for private duty nursing and therapy services.
- Maintain detailed records of outreach, patient onboarding, and client interactions using the company's CRM system.
- Manage and foster nurse and client relationships.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
