Client Relations Manager

K2 Services • Cleveland, OH

1d • Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Client Relations Manager is responsible for overseeing daily operations and ensuring exceptional client service at our client site. This is a professional services firm, and is a pivotal role, where you will be responsible for providing a variety of administrative support services, including copy, print, mail, hospitality, facilities, and receptionist functions. If you thrive in a professional business environment and are seeking to join an organization with genuine career growth opportunities, we invite you to apply and become part of our dynamic team.

Requirements

• High school diploma or equivalent required.
• Previous management experience in a client service-oriented environment, preferably within mail, copy, or production services.
• Strong attention to detail with excellent verbal and written communication skills, including the ability to resolve complaints professionally.
• Self-motivated with the ability to work independently and with minimal supervision.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to lift and move items weighing up to 40 pounds.
• Ability to grasp, lift, and transport packages using a standard wheeled cart with a load capacity of up to 75 pounds.
• Ability to walk, bend, kneel, stand, or sit for extended periods.
• Typically requires 3–5 years of relevant professional experience.

Nice To Haves

• Previous experience in a law firm or corporate environment preferred.

Responsibilities

• Serve as the primary liaison between Opensity Solutions, the client’s administration, and onsite employees.
• Provide elevated, concierge-style customer service and support to all site end users.
• Lead and support the onsite Opensity Solutions team while fostering employee growth and career development.
• Act as a critical administrative liaison between staff and attorneys to enhance operational efficiency.
• Manage payroll processing and staff scheduling.
• Identify opportunities to expand service capabilities and make recommendations to key client contacts.
• Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules, and service guarantees to clients.
• Recruit, interview, and hire qualified candidates for open positions at the site.
• Schedule personnel to ensure compliance with performance standards and maintain contracted hours of operation without incurring unnecessary overtime.
• Compile, collect, and report data required for monthly client management reports.
• Oversee building maintenance, cleaning services, and vendor relationships.
• Effectively manage competing priorities and requests from attorneys and staff.

Benefits

• Eligibility for an annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED