Client Relations Manager - Remote

AllOne Health • Remote,

15h • Remote

About The Position

AllOne Health is a leader in workplace behavioral health, believing that a company's success is directly linked to the health and well-being of its employees. The company offers counseling, work-life resources, and wellness programs through its Employee Assistance Programs (EAP). This role is for a remote, full-time, exempt Client Relations Manager focusing on small group clients.

Requirements

• Bachelor’s degree in business, Human Resources, Social Work, Psychology, or a related field.
• 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication, including presentation and public speaking abilities.
• Analytical skills to interpret utilization data and develop actionable insights.
• Proficiency in project management, multitasking, and meeting deadlines.

Nice To Haves

• Familiarity with mental health, wellness, and organizational behavior concepts.

Responsibilities

• Serve as the liaison between the organization and a substantial number of EAP client accounts.
• Build and proactively maintain relationships with client HR teams, leadership, and stakeholders.
• Collaborate with team members to understand individual clients and strategize regular communications and support.
• Assess special needs of clients and adjust programming accordingly to ensure satisfaction with EAP services.
• Perform within a team of Client Relations Managers supporting transactional and performance-specific needs of organizational clients.
• Be available to be on-call after-hours as part of a shared rotation.
• Coordinate the onboarding process for new clients, including service delivery setup, training, and communication plans.
• Align client-specific goals and organizational culture within the scope of the EAP.
• Manage accounts efficiently, ensuring fundamental access to all EAP services for members and availability of promotional assets.
• Provide ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively.
• Develop and execute engagement strategies to promote EAP awareness and utilization among client employees.
• Coordinate the delivery of presentations, webinars, and training sessions on EAP services and wellness topics.

Benefits

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance
• Desirable work schedules
• Generous amount of Paid Time Off
• 401(k)-retirement program with a company match
• Employee Assistance Program (EAP) benefits for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level