Client Relations Manager

Ageless Mens Health•Southaven, MS

2d•$50,000 - $62,000•Onsite

About The Position

Ageless Men’s Health is a national leader in Testosterone Replacement Therapy (TRT) and personalized wellness services. With over 90 clinics and more than 1 million treatments administered, we’re redefining what it means to provide compassionate, evidence-based care for men’s health. We’re hiring a Client Relations Manager for our Southaven clinic — someone who thrives in a patient-facing front desk role and is passionate about building relationships and growing the business.

Requirements

Excellent communication and people skills
Experience in customer service, sales, or front-desk coordination
Strong organization and attention to detail
Comfortable discussing payments and insurance with professionalism

Nice To Haves

Experience in a medical office or wellness clinic
Community outreach or event experience
A personal interest in health, fitness, or wellness

Responsibilities

Greet and check in patients by name with warmth and professionalism
Manage appointment scheduling, check-out, and payment collection
Assist with insurance verification and documentation
Follow up on unpaid balances and billing questions
Build strong relationships with patients to support return visits
Conduct follow-ups to keep patients engaged in their treatment plans
Maintain a high level of customer service and care
Respond to new patient leads from phone, web forms, and email
Schedule consultations and convert leads into appointments
Recommend additional products and services that support patient goals, when appropriate
Attend local events (e.g., gyms, trade shows, wellness expos) to promote clinic services and generate new patient interest