Regional Claims Manager

Hub International Insurance•El Paso, TX

About The Position

The Regional Claims Manager serves as a client advocate throughout the claims lifecycle, working with carriers, adjusters, third-party administrators (TPAs), and defense counsel. The role analyzes commercial insurance policies and related contracts to identify coverage arguments and contractual protections, advocates on property and complex liability claims, and works to secure favorable coverage outcomes and maximize client recovery. The position also maintains claim files, communicates advocacy outcomes, supports client retention and new business efforts, and contributes claims-related content for clients. The manager leads claim review meetings and participates in new business presentations and internal sales meetings, while maintaining close interaction with HUB account service teams. The role directly supervises one claims advocate employee, providing daily guidance, performance feedback, development support, and mentoring on claim strategy, coverage advocacy, and escalations.

Requirements

10 years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution.
Demonstrated ability to challenge carrier coverage denials, reservation-of-rights letters, and adverse coverage positions across property, CGL, and specialty lines.
Track record of achieving favorable coverage outcomes on complex claims through advocacy, policy analysis, and strategic engagement with carriers and TPAs.
Ability to work independently and collaboratively with a team.
Strong analytical skills, including the ability to identify coverage arguments, policy ambiguities, and contractual protections that support client recovery.
Excellent oral and written communication skills, including the ability to articulate coverage positions, challenge carrier arguments, and guide clients through complex claims.
Proficiency with all Microsoft Office applications and claims management systems.
P&C license; may be secured after hire.
Occasional travel.

Nice To Haves

Professional designations such as CIC, CRM, CPCU, or AIC.

Responsibilities

Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the claims lifecycle.
Analyze commercial insurance policies to identify and assert available coverage arguments for clients facing denials or coverage limitations.
Review contracts, indemnity agreements, and additional insured endorsements to identify coverage obligations and contractual protections.
Lead advocacy efforts on first-party property claims from initial report through settlement, challenging carrier positions and seeking to maximize recovery.
Advocate on complex liability claims and challenge carrier coverage defenses to secure the broadest possible coverage outcomes.
Organize and participate in claim review meetings and new business presentations with clients.
Participate in internal sales meetings.
Maintain comprehensive claim files and diary systems to support follow-through on advocacy strategies, coverage positions, and client commitments.
Maintain a high level of interaction with HUB account service teams.
Draft and issue coverage advocacy letters, rebuttal correspondence, and reservation-of-rights responses.
Document and communicate claims advocacy wins, coverage recoveries, and outcomes to support client retention and new business efforts.
Contribute to quarterly newsletters and client-facing content about claim trends, advocacy strategies, and coverage wins.
Demonstrate effective claim management and mentor colleagues on complex claim matters.
Directly supervise one claims advocate employee, providing day-to-day guidance on claim strategy, coverage advocacy, and client interactions.
Conduct regular one-on-ones and annual performance reviews, set goals, and provide actionable feedback.
Identify professional development opportunities for the direct report, including technical training, designation coursework, and exposure to complex coverage matters.
Mentor the claims advocate employee through the claims escalation process.
Foster a collaborative, client-first team culture emphasizing accountability, continuous learning, and effective carrier advocacy.