Regional Claims Manager

HUB International • El Paso, TX

5d

About The Position

The Regional Claims Manager serves as a client’s primary advocate with insurance carriers, adjusters, third-party administrators, and defense counsel throughout the claims lifecycle. The role analyzes commercial insurance policies and related contracts to identify coverage arguments and contractual protections, advocates for clients on first-party property and complex liability claims, and works to secure favorable coverage outcomes and maximize recovery.

The manager leads claim reviews and client presentations, maintains claim files and follow-up systems, collaborates with HUB account service teams, and communicates advocacy results through client-facing content and internal sales efforts. The role also directly supervises one claims advocate employee, providing day-to-day guidance, performance feedback, professional development, and mentorship on claim strategy and escalations.

Requirements

• 10 years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution.
• Demonstrated ability to challenge carrier coverage denials, reservation of rights letters, and adverse coverage positions across property, CGL, and specialty lines.
• A track record of achieving favorable coverage outcomes on complex claims through persistent advocacy, policy analysis, and strategic engagement with carriers and TPAs.
• Ability to work independently and collaboratively with a team.
• Strong analytical skills and the ability to identify coverage arguments, policy ambiguities, and contractual protections that support client recovery.
• Excellent oral and written communication skills, including the ability to articulate coverage positions, challenge carrier arguments, and guide clients through complex claims.
• Proficiency with all MS Office applications and claims management systems.
• P&C License required; it can be secured post-hire.

Nice To Haves

• Professional designations such as CIC, CRM, CPCU, or AIC.

Responsibilities

• Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the claims lifecycle.
• Analyze commercial insurance policies to identify and assert available coverage arguments when clients face carrier denials or coverage limitations.
• Review contracts, indemnity agreements, and additional insured endorsements to identify coverage obligations and support client recovery.
• Lead advocacy on first-party property claims from initial report through settlement, challenging carrier positions and working to maximize client recovery.
• Advocate on complex liability claims by challenging carrier coverage defenses and pursuing the broadest possible coverage outcomes.
• Organize and participate in claim review meetings and new business presentations with clients.
• Participate in internal sales meetings.
• Maintain comprehensive claim files and diary systems to ensure follow-through on advocacy strategies, coverage positions, and client commitments.
• Maintain a high level of interaction with HUB account service teams.
• Draft and issue coverage advocacy letters, rebuttal correspondence, and responses to reservation of rights letters.
• Document and communicate claims advocacy wins, coverage recoveries, and client outcomes to support retention and new business efforts.
• Contribute to quarterly newsletters and client-facing content about claim trends, advocacy strategies, and coverage wins.
• Demonstrate effective claim management and mentor colleagues on complex claim matters.
• Directly supervise one claims advocate employee, providing day-to-day guidance on claim strategy, coverage advocacy, and client interactions.
• Conduct regular one-on-ones and annual performance reviews, set goals, and provide actionable feedback.
• Identify professional development opportunities for direct reports, including technical training, designation coursework, and exposure to complex coverage matters.
• Mentor the claims advocate employee through the claims escalation process.
• Foster a collaborative, client-first team culture emphasizing accountability, continuous learning, and effective carrier advocacy.

Benefits

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans.
• Generous paid time off, paid parental leave, and a wellbeing program designed to support work/life balance.
• Structured training, licensing support, and ongoing development opportunities.
• Collaborative, high-performing culture with community impact through HUB Gives and opportunities for career growth.
• Competitive and flexible benefits options.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed