Regional Child PRP Director

KEY POINT HEALTH SERVICES INC•Dundalk, MD

11d•$80,000 - $85,000•Onsite

About The Position

Key Point Health Services (KPHS), a nonprofit behavioral healthcare agency serving the Greater Baltimore area, is hiring a full-time Regional Child PRP Director for Baltimore and Anne Arundel County. The role oversees daily operations across assigned programs and sites, including program quality, staffing, regulatory compliance, financial performance, partnerships, and service development. The position requires regular site visits and frequent travel between program locations, with occasional evening or weekend work and availability to respond to urgent operational matters.

Requirements

Bachelor's degree in social work, counseling, psychology, human services, healthcare administration, business administration, or a related field.
Advanced licensure or certification, such as CPRP/CFRP; clinical licensure (LCSW-C, LCPC, LMSW, or LGPC); Licensed Occupational Therapist; Registered Nurse (PMH-RN); or a master's degree with CRC certification.
At least five years of documented experience in human services.
At least two years providing clinical or administrative supervision.
Experience managing budgets, productivity measures, and financial performance.
Demonstrated success in program growth and community relationship development.
Strong leadership and supervisory skills.
Knowledge of Maryland behavioral health regulations and Medicaid requirements.
Ability to analyze financial and operational data.
Experience developing referral networks and community partnerships.
Strong organizational and problem-solving abilities.
Effective verbal and written communication skills.
Ability to manage multiple programs and competing priorities.
Proficiency with electronic health records and data reporting systems.

Nice To Haves

Experience working with Maryland Medicaid-funded behavioral health services.
Experience with adult and/or child PRP services.

Responsibilities

Direct daily operations across assigned programs and sites, establishing clear expectations, workflows, and accountability.
Conduct regular site visits to monitor program quality, client engagement, staff performance, and operational effectiveness.
Ensure programs comply with Maryland Department of Health regulations, COMAR, Medicaid standards, accreditation standards, and organizational policies.
Monitor program outcomes, implement quality improvement initiatives, identify barriers to participation, and coordinate practical responses to client needs.
Maintain a regular presence at assigned sites, resolve operational concerns, and elevate resource needs or significant risks to executive leadership.
Directly supervise Program Managers and other assigned leadership staff.
Partner with Human Resources on recruitment, hiring, onboarding, retention, succession planning, and corrective action.
Monitor staffing coverage, workloads, and training completion; develop staff skills and provide leadership development and performance management.
Coordinate record reviews, site visits, accreditation preparation, and corrective action plans, and ensure improvements are implemented and sustained.
Monitor census, referrals, admissions, discharges, vacancies, service engagement, productivity, and other approved performance measures.
Analyze performance trends, develop action plans, and report progress, barriers, and decisions needed to leadership.
Partner with Finance and Revenue Cycle to develop and manage budgets, review variances, and address avoidable revenue loss and operating costs.
Oversee coordination of eligibility, referrals, authorizations, and documentation, and resolve issues that delay access or disrupt services.
Improve workflows and use electronic systems to reduce administrative work, improve data accuracy, and support staff efficiency.
Build relationships with Local Behavioral Health Authorities, hospitals, community providers, schools where applicable, and other referral partners; serve as the key liaison between KPHS and community partners.
Coordinate care transitions and communication across rehabilitation services, outpatient clinics, supported employment, peer services, and external providers.
Identify regional service gaps and growth opportunities, assess staffing and resource needs, and recommend feasible program changes.
Support implementation of approved evidence-based practices and new services, including staff preparation, workflow development, and outcome monitoring.
Represent KPHS at assigned meetings and contribute program information for grants, reports, and organizational planning.
Ensure compliance with Medicaid, COMAR, and CARF documentation requirements; monitor audit readiness and address compliance risks.
Review quality assurance findings, implement corrective action plans, partner with Compliance, and ensure timely incident reporting, investigation, and resolution.