Regional Care Coordinator

Star of Hope Family Services•Keyser, WV

75d•$61,500 - $61,500

About The Position

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services is hiring a Regional Care Coordinator to provide statewide leadership and support to Right from the Start Coordinators and help ensure Medicaid-eligible pregnant women and infants receive needed care, resources, and services. The role combines staff supervision, care coordination, advocacy, and community collaboration. When a coordinator is unavailable, the Regional Care Coordinator provides direct care coordination to maintain continuity of services. The position involves coordinating health, educational, psychosocial, and nutritional services; assessing client needs and barriers; developing individualized service plans; conducting home visits and client contacts; connecting families with relevant services and essential resources; responding to crisis or safety concerns; and coordinating with healthcare providers, community agencies, and other case management programs. The role also includes maintaining records and reports, monitoring referrals, completing monthly billing documentation, and building partnerships throughout West Virginia. Statewide travel is required.

Requirements

Must be at least 21 years of age.
Must meet applicable West Virginia professional licensure requirements and maintain required professional licenses and credentials.
Strong organizational and interpersonal skills.
Proficient computer and documentation skills.
Strong written and verbal communication skills.
Ability to work effectively in a fast-paced environment and manage multiple responsibilities.
Ability to make sound decisions consistent with organizational policies and program requirements.
Valid state-issued driver's license with an acceptable driving record.
Ability to successfully complete required background screening.
Ability and willingness to travel throughout West Virginia, including daytime and evening travel.
Applicable professional education and licensure for the Right from the Start program, potentially including a master's degree in psychology, counseling, social work, or a related field from an accredited college or university, with applicable West Virginia professional licensure or licensure in progress.

Nice To Haves

Registered Nurse licensed to practice by the West Virginia Board of Examiners for Registered Professional Nurses.

Responsibilities

Oversee and support Right from the Start Coordinators.
Provide and document monthly supervision with assigned employees.
Coordinate health, educational, psychosocial, and nutritional services for Medicaid-eligible pregnant women and infants when needed.
Provide direct care coordination when a Right from the Start Coordinator is unavailable.
Assess client needs and identify barriers to healthy outcomes.
Develop individualized service plans with clients.
Conduct home visits and client contacts according to program requirements.
Coordinate care with medical providers, community agencies, and other case management programs.
Connect families with prenatal, pediatric, postpartum, WIC, nutritional, and family-planning services.
Advocate for families experiencing needs related to food, shelter, safety, transportation, child care, and other essential resources.
Provide support and intervention during crisis or safety concerns.
Participate in interdisciplinary and interagency service-planning meetings.
Maintain accurate client records, documentation, and required reports.
Monitor referrals and follow up to help ensure clients receive needed services.
Complete required monthly billing documentation.
Build relationships with healthcare providers and community partners throughout West Virginia.