Regional Business Services Officer

Texas Health & Human Services Commission•Harlingen, TX

8d•$4,801 - $7,762•Onsite

About The Position

The Regional Business Services Officer coordinates and executes administrative support services for HHS agency programs across a regional geographic area. Under the supervision of the Regional Business Services Manager, the role supports facility leasing and management, space planning, office moves, safety and security inspections and remediation, maintenance coordination, contract initiation and management, asset management, and other activities that support regional client service programs. The officer provides consultative services, guidance, and technical assistance to agency customers; analyzes program requests and develops action plans; and works with contractors, lessors, public officials, and agency representatives to resolve problems and maintain service delivery. The position conducts onsite studies and analysis at regional offices to collect data, identify trends, resolve problems, and ensure compliance with building regulations, safety codes, and facility standards. It prepares findings and recommendations for improved procedures and practices, and plans, assigns, and/or supervises the work of others. The work is performed under limited supervision, with considerable latitude for initiative and independent judgment.

Requirements

High school diploma or GED.
Knowledge of local, state, and federal laws and regulations relevant to business services, facility operations, contract management, and procurement.
Knowledge of facility management, contract development and management, leasing, and state purchasing principles, practices, and techniques.
Knowledge of Texas Health and Human Services agency programs.
Skill in planning, organizing, implementing, and evaluating large, multifaceted projects and program support activities.
Effective communication skills, including negotiation, conflict resolution, consultation, training, and report preparation.
Skill using standard agency computer hardware and software, including Microsoft Office Suite.
Ability to manage multiple tasks with competing deadlines and produce quality deliverables with urgency.
Ability to respond to emergencies, including after-hours facility situations affecting employee or client safety, and take corrective action.
Ability to identify problems, evaluate options, and implement effective solutions.
Ability to communicate effectively orally and in writing.
Ability to exercise sound judgment and make decisions in accordance with established policies and procedures.
Ability to establish and maintain effective working relationships with customers, peers, management, and external contacts.
Ability to travel locally and across the state, potentially including overnight stays.
Experience performing supervisory, managerial, professional, or technical work.
Ability to manage multiple projects.
Valid Class C Texas Driver’s License.

Responsibilities

Visit local and field offices on a regular schedule to review facilities, identify and ensure timely correction of building problems and safety issues, and train Local Office Coordinators on available services, requests, supplies, equipment, and safety or security reporting.
Manage facility service requests and resolve issues for assigned offices, including coordinating purchases and repair or maintenance services, handling emergency or security incidents, addressing accessibility or safety matters, and intervening in vendor or lessor performance concerns.
Maintain productive relationships with Local Office Coordinators to support effective delivery of Regional Administrative Services.
Review office space use and identify efficiencies; consult with programs about space needs; evaluate relocation, expansion, and new lease options; apply space allocation guidelines; and recommend cost-effective solutions.
Manage space projects through completion, coordinating with facility management and leasing staff, the Texas Facilities Commission, agency program management, lessors, contractors, purchasers, inspectors, movers, and agency telecom and IT support.
Develop service specifications and manage regional office service contracts, including janitorial, security, locksmith, electrical, plumbing, HVAC, freight, shipping, postage meter, office equipment, and carpet-cleaning services.
Coordinate with warehouse and asset management staff to arrange pickup, transfer, and disposition of agency records and surplus furniture and equipment.
Assist with annual inventory by locating and scanning controlled assets and reconciling reports.
Help develop and implement policies, procedures, and projects to improve service delivery or meet regional program needs; prepare reports, participate in workgroups, provide technical assistance, and manage emergency assignments.
Assign and oversee the work of other Business Services support staff.
Attend work regularly and predictably and perform other duties as assigned.