Regional Business Process Specialist, Technical Development - Employee Health & Benefits
About The Position
As a Business Process Specialist on the Operations team, you will support regional goals for standardization, quality by design, colleague success, outcome-focused execution, and continuous improvement. The role helps prepare client-facing service colleagues for current and future responsibilities by maintaining documented processes and the technical development program, ensuring course materials are updated and responsive to regional needs. You will coordinate local line-of-business technical workgroups to develop hands-on content and implementation support, deliver regional technical training programs, and track training completion. In partnership with regional Operations, Business Process, Talent Development, and local line-of-business managers, you will provide assigned subject-matter expertise and support for local lines of business and agency management systems, and facilitate adoption of line-of-business applications, tools, and services across the region.
Requirements
- Bachelor’s degree in business or a related field, or a minimum of 5 years of Employee Health & Benefits experience, including systems, compliance, and experience serving clients of various sizes.
- Strong subject-matter expertise in agency management systems, compliance, and service delivery processes.
- Excellent instructional and presentation skills, including the ability to communicate complex technical concepts to diverse audiences.
- Ability to adapt standardized training materials into engaging, role-specific delivery for varied learning styles and experience levels.
Nice To Haves
- Experience with Applied Epic.
- Experience with learning management systems (LMS) and digital training platforms.
Responsibilities
- Maintain documented processes and the technical development program, keeping course materials updated and aligned with regional needs.
- Coordinate local line-of-business technical workgroups to develop hands-on content and implementation support.
- Deliver regional technical training programs and track training completion.
- Provide assigned subject-matter expertise and support for local lines of business and agency management systems.
- Facilitate regional adoption of line-of-business applications, tools, and services.
- Support regional goals for standardization, quality by design, colleague success, outcome-focused execution, and continuous improvement.
Benefits
- Generous time off, including personal time and volunteering.
- Tuition reimbursement.
- Professional development opportunities.
- Hybrid work.
- Charitable contribution match programs.
- Stock purchase opportunities.
- Health and welfare benefits.
- 401K savings and other retirement programs.
- Employee assistance programs.
- Performance-based incentives may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
