Regional Business Process Specialist, Technical Development - Employee Health & Benefits
About The Position
As a Business Process Specialist on the Operations team, this role supports regional goals related to standardization, quality by design, colleague success, outcome-focused execution, and continuous improvement. The position helps prepare client-facing service colleagues for both foundational and future role responsibilities. The specialist maintains documented processes and the technical development program, ensuring course materials are updated and adapted to regional needs. The role coordinates local line-of-business technical workgroups to develop hands-on content and implementation support, delivers regional technical training programs, and tracks training completion. Working with regional Operations, Business Process, Talent Development, and local line-of-business managers, the specialist provides assigned subject-matter expertise and support for local lines of business and agency management systems. The role also facilitates adoption of line-of-business applications, tools, and services across the region.
Requirements
- Bachelor’s degree in business or a related field, or at least 5 years of Employee Health & Benefits experience, including systems, compliance, and experience with various client sizes.
- Strong subject-matter expertise in agency management systems, compliance, and service delivery processes.
- Excellent instructional and presentation skills, including the ability to communicate complex technical concepts to diverse audiences.
- Ability to adapt standardized training materials into engaging, role-specific delivery for varied learning styles and experience levels.
Nice To Haves
- Experience with Applied Epic.
- Experience with learning management systems (LMS) and digital training platforms.
Responsibilities
- Maintain documented processes and the technical development program, keeping course materials current and responsive to regional needs.
- Coordinate local line-of-business technical workgroups to develop hands-on content and implementation support.
- Deliver regional technical training programs and track training completion.
- Provide assigned subject-matter expertise and support for local lines of business and agency management systems.
- Facilitate regional adoption of line-of-business applications, tools, and services.
- Support regional standardization, quality by design, colleague success, outcome-focused execution, continuous improvement, and role readiness.
Benefits
- Generous time off, including personal and volunteering time.
- Tuition reimbursement and professional development opportunities.
- Hybrid work.
- Charitable contribution match programs.
- Stock purchase opportunities.
- Health and welfare benefits.
- Tuition assistance.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- Potential eligibility for performance-based incentives.
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What This Job Offers
Job Type
Full-time
