Regional Business Operations Leader - T&I

WSP•Detroit, MI

12d•$205,000 - $333,000

About The Position

The Regional Business Operations Leader is part of WSP USA’s Region and Regional T&I Leadership Team. The role oversees successful project delivery and supports regional leadership across profit-and-loss activities, including revenue generation, project margin, EBITDA, days sales outstanding (DSO), project delivery, staff utilization, quality, and safety. The leader works with regional and office management to help Project Managers deliver high-quality projects and achieve client satisfaction while managing operational needs across the business. The position may be based in any WSP office in the Southeast or on the West Coast and requires frequent travel throughout the United States. The role supports project managers, local business leaders, finance teams, and Project Delivery Managers. It contributes to opportunity assessment and budgeting, pricing and proposal review, project-risk monitoring, financial analysis, cash-flow improvement, annual budgeting and forecasting, project recovery planning, operational training, and consistent application of project-delivery processes. The leader also oversees regional project reviews, identifies distressed or high-risk projects, coordinates corrective action and recovery teams, and monitors project audits and training. The Regional Business Operations Leader advances regional growth and business-development strategy, promotes client-centered and integrated delivery, supports talent development and employee engagement, and encourages inclusion, diversity, safety, sustainability, and ethical practices. The role also improves operational processes, supports internal and ISO audits, contributes to monthly regional reports, and helps implement tools and practices that strengthen project quality and performance.

Requirements

Bachelor’s degree or equivalent in IT, Computer Science, Engineering, or a related field.
15 or more years of relevant post-education experience.
Active membership in a local and/or national professional practice organization, with participation such as attending meetings and conferences.
Experience and broad knowledge in technical work and project delivery.
Ability to provide high-quality technical performance and oversight, use innovative thinking and state-of-the-art tools, and apply analytical techniques and modeling to technical problems of some complexity.
Ability to foster teamwork, interact effectively with others, and supervise high-quality professional deliverables.
Ability to work collaboratively in a multidimensional organization.
Understanding of industry trends and experience with change management.
Collaborative approach and ability to drive consensus.
Ability to innovate and rethink conventional approaches to client and employee engagement.
Proven record of upholding workplace safety and ability to comply with WSP health, safety, drug and alcohol, and harassment policies.
Ability to adapt quickly to change and work flexibly across schedules and hours to meet business needs.
Willingness and ability to travel frequently throughout the United States.
Must be authorized to work in the United States.

Nice To Haves

Additional credentials or certifications, such as a master’s degree, ITIL Practice Certification, or ITIL V3 Foundations.

Responsibilities

Support regional management and the Business Operations Leader with consultation and reporting, including identifying potential issues affecting project or cost-center performance.
Support the Regional Business Development Director in assessing opportunities and budgets.
Partner with business lines on operational matters.
Identify projects requiring action plans; support Project Managers in developing plans and monitor high-risk projects to preserve margins.
Manage the regional Project Delivery Manager team, monitor project activities and reviews, and identify and train new Project Delivery Managers as needed.
Support regional actions to improve cash flow.
Assist Project Delivery and Excellence with regional consistency and project-operations reporting.
Provide project and regional financial analysis and coordinate with the Region Finance Director.
Participate in the annual budget process, including forecasting, monitoring, analysis, and recovery planning.
Travel to regional offices as needed to perform the role.
Contribute to continual improvement and implementation of project-delivery processes and practices.
Promote and monitor project-based quality processes.
Support Project Managers with pricing-model development and review to help meet business-line budget expectations and maximize margin and competitiveness.
Support Project Managers with proposal development reviews, RDOA triggers, review materials, and scheduling of RDOA meetings.
Support opening project opportunities and projects in Horizon and provide operational training when appropriate.
Support local business leaders with personnel and operational matters as needed, including travel to offices and cost centers.
Coordinate with finance managers and project financial analyst leadership to facilitate financial data exchange and improve cash flow.
Coordinate with Project Delivery Managers to monitor project reviews and performance, identify execution risks and challenged projects, track financial impacts, and develop corrective-action plans.
Ensure proactive enhanced reviews and follow-up for high-risk, large-value, and Alternative Delivery projects.
Identify distressed projects and provide oversight to correct issues; develop recovery teams as needed.
Ensure corrective deficiencies identified in project audits are addressed, and oversee Project Manager and delivery training and adherence to Project Delivery and Excellence processes.
Research and contribute to improvements in project-operations procedures.
Advance regional strategy and sustained growth, foster technical and professional development, and support innovation and new service offerings.
Promote client-centered delivery, cross-selling, integrated responses, and assembling suitable teams to address client needs.
Support inclusion, diversity, employee training and development, recruitment, performance management, wellness, safety, employee engagement, sustainability, and ethics and compliance programs.
Develop regional growth, forecasting, and business-development strategy with regional and national business-line leaders.
Prioritize investments, review client and employee experience, implement process improvements and automation, and advance innovation, health and safety, quality, and sustainability standards.
Develop the draft monthly Region Period Report with the leadership team and monitor and support regional internal and ISO audits.
Perform other related duties as directed by the Business Executive, Region Leader, and Business Operations Leader.

Benefits

Medical coverage
Dental coverage
Vision coverage
Disability coverage
Life insurance
Retirement savings
Paid sick leave
Paid vacation or other personal time
Paid parental leave
Paid time off for bereavement, voting, and/or attendance at naturalization proceedings
Flexible and agile workplace model