Regional Business Operations Leader - T&I

WSP•Detroit, FL

11d

About The Position

The Regional Business Operations Leader is part of WSP USA’s Region and Regional T&I Leadership Team. The role oversees successful project delivery and supports regional leadership across business performance, including revenue generation, project margin, EBITDA, days sales outstanding (DSO), staff utilization, quality, and safety. The leader works with regional and office management to help Project Managers deliver quality projects, achieve client satisfaction, and manage operational aspects of the business. The position may be based in any WSP office in the Southeast or on the West Coast, and requires frequent travel throughout the USA. The role provides operational consultation and reporting, supports opportunity assessment and budgeting, partners with business lines, and monitors project financial and delivery risks. It manages the regional Project Delivery Manager team, supports cash-flow improvement, contributes to financial analysis and annual budgeting, and helps maintain consistent project delivery practices. The leader also advances regional growth and business development, client service, staff development, inclusion and diversity, safety, sustainability, ethics and compliance, and operational excellence. Success is measured in part by EBITDA, organic growth, DSO, utilization, backlog, inclusion and diversity initiatives, and adherence to WSP’s Guiding Principles. The role reports to the Business Executive, Region Leader, and Business Operations Leader for direction on other related duties.

Requirements

Bachelor’s degree or equivalent in IT, Computer Science, Engineering, or a related field.
15 or more years of relevant post-education experience.
Active membership in a local and/or national professional practice organization.
Active participation in a local professional practice organization, including attending meetings and conferences.
Demonstrated ability to provide high-quality technical performance and oversight through innovative thinking and application of state-of-the-art tools.
Competence in analytical techniques and modeling to address technical problems of some complexity.
Ability to foster teamwork, interact well with others, and supervise high-quality professional deliverables.
Ability to work collaboratively in a multidimensional organization.
Broad knowledge of and experience with technical work and project delivery.
Understanding of industry trends and experience with change management.
Collaborative approach and ability to drive consensus.
Ability to innovate and rethink conventional approaches to client and employee engagement.
Proven record of upholding workplace safety and ability to comply with WSP health, safety, drug/alcohol, and harassment policies.
Ability to adapt quickly to change and flexibility to work a variety of schedules and hours to meet business needs.
Ability to travel frequently throughout the USA.

Nice To Haves

Master’s degree.
ITIL Practice Certification.
ITIL V3 Foundations certification.

Responsibilities

Provide consultation and reporting to regional management and the Business Operations Leader, including identifying potential issues that may affect project or cost-center performance.
Support the Regional Business Development Director in assessing opportunities and budgets.
Partner with business lines on operational matters and support regional growth, forecasting, and business-development strategy.
Identify projects requiring action plans; help Project Managers develop plans and monitor high-risk projects to preserve margins and improve performance.
Manage the Region Project Delivery Manager team, monitor project activities and reviews, and identify and train new Project Delivery Managers as needed.
Review and develop actions to improve regional cash flow.
Support Project Delivery and Excellence in maintaining regional project-operations consistency and reporting.
Coordinate project and regional financial analyses with the Region Finance Director and coordinate financial data exchange with finance managers and analysts.
Participate in the annual budget process, including forecasting, monitoring, analysis, and recovery planning.
Travel to regional offices and cost centers as necessary to perform regional operations duties.
Contribute to continuous improvement and implementation of the Project Delivery process and improve project performance and management practices.
Promote and monitor project-based quality processes.
Support Project Managers with pricing-model development and review, proposal development, RDOA triggers and review materials, review-meeting scheduling, and opening opportunities and projects in Horizon.
Provide operational training when appropriate and support Local Business Leaders with personnel and operational matters.
Monitor regional project reviews; oversee Project Delivery Managers and confirm they perform their duties.
Identify execution risks, evaluate Project Manager performance, track challenged projects and financial impacts, and develop corrective action plans.
Ensure enhanced reviews and follow-up for high-risk, large-value, and Alternative Delivery projects; identify distressed projects and provide oversight or recovery teams as needed.
Ensure deficiencies identified in project audits are addressed and oversee Project Manager and delivery training and adherence to Project Delivery and Excellence processes.
Contribute research to improve project-operations procedures and develop technical and professional staff capabilities.
Promote client-focused, integrated service delivery, cross-selling, pursuit coordination, and assembling teams with appropriate technical expertise.
Support recruitment, promotion, performance management, employee training and development, engagement, wellness, safety, inclusion, and diversity.
Prioritize investments, review client and employee experiences, implement process improvements and automation, and advance innovation, health and safety, quality, and sustainability standards.
Prepare draft monthly Region Period Reports with the leadership team and monitor and support regional internal and ISO audit activities.
Perform other related duties as directed by the Business Executive, Region Leader, and Business Operations Leader.

Benefits

Medical coverage
Dental coverage
Vision coverage
Disability coverage
Life insurance
Retirement savings
Paid sick leave
Paid vacation or other personal time
Paid parental leave
Paid time off for bereavement, voting, and/or attendance at naturalization proceedings