Regional Business Manager

EQ Bank | Equitable Bank • Ottawa, ON

8d • Hybrid

About The Position

The Regional Business Manager (RBM) is responsible for maintaining existing broker relationships and sourcing new ones within specified territories. The RBM is tasked with increasing revenues in line with yearly targets set by the department and the Company. To excel in this role, the RBM must possess a deep understanding of Equitable Bank’s products to generate prospective deals and a keen insight into the underwriting process to ensure that application submissions meet all required criteria.

Requirements

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Previous sales and/or underwriting experience in the industry.
• Self-directed and highly organized with the ability to multi-task.
• Valid driver’s license and a clean driving record.
• Completion of a college or equivalent post-secondary degree.
• At least 5 years of industry-related experience.
• Outstanding interpersonal skills.

Responsibilities

• Managing and reporting on sales and market activities through broker visits and industry networking events.
• Developing and maintaining a Key Account list of 15-20 brokerages within a defined region, updated annually based on business volume.
• Conducting quarterly meetings with key accounts to review their volumes and funding ratios.
• Discussing performance with the Regional Director of Business Development monthly.
• Assisting brokers with deals in the pipeline or those who are unresponsive, fostering stronger relationships.
• Completing monthly expense reports accurately and submitting them by the deadline within their approved budgets.
• Documenting feedback from weekly meetings in the CRM and analyzing efficiency ratios from Tableau to identify and address current trends.
• Active participation in weekly departmental meetings to discuss market trends, challenges, successes, and product/service improvements.
• Spending at least four days per week out of the office, making proactive sales calls to generate new business and visiting existing brokers to provide updates on product enhancements, services, and promotional materials.
• Scheduling a minimum of 15 broker meetings weekly, documenting discussions and feedback in the CRM.
• Continuously updating broker contact information in the CRM.
• Managing the region to achieve structured and effective results.
• Providing mid-level analysis to enhance business development functions.
• Interacting with the credit team bi-weekly (monthly if remote) to gain insights into the quality of business submitted by specific brokerages and to strengthen sales-credit relationships.
• Attending major industry events to increase company visibility.
• Participating in joint BDM and RBM meetings weekly to foster collaborative efforts toward regional goals.
• Collaborating with BDM and Reverse Mortgage Channel Managers (RCM) within the region to provide best-in-class service, product knowledge, and support for all brokerages.
• Monitoring a assigned competitor and reporting on any changes to their programs.
• Discussing competitor products with brokers, focusing on satisfaction, differences, and new market offerings.
• Analyzing feedback on Equitable Bank’s products regarding pricing, flexibility, and credit requirements.
• Collecting materials from brokers for competitive intelligence at industry events.
• Participating in brokerage events, including sales presentations and lender appreciation programs.
• Engaging in industry associations to represent Equitable Bank and gather industry insights.
• Speaking at company-sponsored events with messaging provided by the Marketing & Communications department.
• Expanding relationships through lunch meetings, and introducing other team members to brokers.
• Involving regional team members in presentations beyond a mere appearance.
• Covering for other RBMs and BDMs during their time off.
• Entering at least 15 CRM activities by the end of each Friday.
• Submitting expense reports within 7 business days of the month’s end.
• Completing regulatory courses within deadlines on EQ University.

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree