Manager, Regional Business Solutions

Astound Broadband•Austin, TX

16h•$110,000 - $125,000•Hybrid

About The Position

The Regional Manager Business Solutions contributes to Astound’s success by leading and cultivating a strong sales team to deliver new incremental customer relationships. This role is a critical component of the overall growth plan to deliver on revenue and net gains. The leader will be responsible for sourcing, training and deploying solutions sales strategies for the full component of Astound Business voice, data and video services. Demonstrate knowledge on the latest pricing, product changes and service processes to provide the best in customer experience and stays abreast of local competition. Be a subject matter expert as it relates to all systems and tools that the sales channel uses day to day, including but not limited to our billing system, reporting structures and CRM tools. Provide regular updates to Enterprise Account Executives via weekly team meetings to ensure that team members are well informed and able to set the proper expectations when selling and acquiring new customers. Focus on daily activities to understand how team members are performing to bi-weekly targets. Reviews overall team performance to track achievement to monthly new customer budgeted sales progress. Conduct one on one coaching, which includes field ride alongs, documenting productivity and ensuring consistent performance management. Collaborate with counterparts across the Region in the development/creation of new sales incentives and recognition opportunities. Lead day-to-day activities of a team of Direct Sales Representatives, focusing on our Single Family prospecting door to door as well as Multi-Dwelling Unit relationships to engage, market, and cultivate rewarding partnerships to deliver sales targets. Demonstrate knowledge on the latest pricing, product changes and service processes to provide the best in customer experience and stays abreast of local competition. Be a subject matter expert as it relates to all systems and tools that the sales channel uses day to day, including but not limited to our billing system, reporting structures and CRM tools. Provide regular updates to Direct Sales Representatives via weekly team meetings to ensure that team members are well informed and able to set the proper expectations when selling and acquiring new customers. Focus on daily activities to understand how team members are performing to bi-weekly targets. Reviews overall team performance to track achievement to monthly new customer budgeted sales progress. Conduct one on one coaching, which includes field ride alongs, documenting productivity and ensuring consistent performance management. Collaborate with counterparts across the Region in the development/creation of new sales incentives and recognition opportunities. Responsible for maintaining budgeted headcount, partners with recruiting to source candidates and conduct interviews etc. Ensure team maintains a neat appearance, presents themselves professionally to internal/external customers. Understand and follow all company safety standards and practices. To include accident reporting procedures. Understands and follows applicable OSHA and National Electric Safety Code rules and regulations. Other duties as assigned.

Requirements

College degree or high school diploma; equivalent combination of education and sales experience.
Minimum 5+ years’ experience in leadership/supervisory in a commercial, enterprise, sales, and/or business environment.
Knowledge of the cable industry, regional communities, customers and staff.
Proven record of delivering above expected performance from sales teams.
Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention.
Effectively works and communicates with other workgroups.
Facilitates a harmonious team environment.
Recognizes the importance of quality in providing a competitive edge.
Valid driver’s license and satisfactory driving record as determined by the Company.
Strong organization skills with attention to detail and accuracy.
Highly productive and prioritizes multiple tasks.
Highly proficient using MS Office products: Word, Excel, PowerPoint.
Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.

Responsibilities

Lead and cultivate a strong sales team to deliver new incremental customer relationships.
Source, train, and deploy solutions sales strategies for Astound Business voice, data, and video services.
Demonstrate knowledge of the latest pricing, product changes, and service processes.
Stay abreast of local competition.
Be a subject matter expert for all systems and tools used by the sales channel (billing system, reporting structures, CRM tools).
Provide regular updates to sales teams via weekly team meetings.
Focus on daily activities to understand team member performance against bi-weekly targets.
Review overall team performance to track achievement of monthly new customer budgeted sales progress.
Conduct one-on-one coaching, including field ride-alongs, documenting productivity, and ensuring consistent performance management.
Collaborate with counterparts to develop/create new sales incentives and recognition opportunities.
Lead day-to-day activities of Direct Sales Representatives, focusing on Single Family prospecting and Multi-Dwelling Unit relationships.
Engage, market, and cultivate rewarding partnerships to deliver sales targets.
Maintain budgeted headcount, partner with recruiting to source candidates, and conduct interviews.
Ensure team maintains a neat appearance and presents professionally.
Understand and follow all company safety standards and practices, including accident reporting procedures.
Understand and follow applicable OSHA and National Electric Safety Code rules and regulations.
Perform other duties as assigned.

Benefits

401k retirement plan, with employer match
Medical insurance
Dental insurance
Vision insurance
Life insurance
STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program