Regional Business Manager

Cambria•Eden Prairie, MN

1d•$96,000 - $128,000•Hybrid

About The Position

Cambria is seeking a dynamic and experienced Regional Business Manager (Non-Sales) to oversee and manage our Regional Product Representatives and Field Service Technicians. This role requires a passionate individual who is dedicated to providing exceptional service to our end consumers and business partners. The ideal candidate will possess strong leadership skills, attention to detail, critical thinking abilities, and a deep understanding of our products and services.

Requirements

Extensive experience in managing and developing teams
Strong attention-to-detail, critical thinking and analytical skills
Experienced customer relationship and conflict resolution
Proven interpersonal, verbal, and written communication
Detail oriented to analyze data, communicate and provide market trend analysis
Strong process and project management skills
Develop and maintain strong working relationships with internal and external partners
Ability to apply logical reasoning to troubleshoot issues and find efficient solutions
Must possess a valid driver’s license from the state of residence
Must be able to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambria's standards
Advanced computer technology skills, Google Suites, knowledge of Salesforce or comparable CRM

Nice To Haves

Experience in construction or trades; able to read and interpret blueprints and construction projects preferred

Responsibilities

Manage and develop a team responsible for supporting and servicing end consumers, business partners, sales, and operations teams
Onboard, train and develop team members by educating them on the business, route to market, industry and how we service our customers
Manage and de-escalate elevated claims by leading and directing a path to resolution through collaborative efforts with our business partners
Review and evaluate service metrics to determine opportunities to improve performance and facilitate change in the market with our production and sales teams
Travel within the sales region to develop and support the team and business partners to ensure the Cambria experience is consistently delivered to end consumers
Create a more efficient and effective customer experience by developing and implementing new and existing business processes that improve operational performance and enhance touchpoints with our service teams
Support and present at quarterly partner events, providing insights into the business and techniques for our partners to grow and develop their teams
Perform other duties as assigned by management