Regional Branch Training Specialist

Metro City Bank • Doraville, GA

7d • Hybrid

About The Position

The Regional Branch Training Specialist plays a vital role in the development and training of branch employees across various locations. The position provides hands-on training, coaching, and support to new hires and existing staff members ensuring consistent delivery of high-quality service, adherence to bank policies and procedures, and supporting bank development initiatives.

Requirements

• Software skills including Microsoft Office, Outlook, and Adobe
• 3 – 5 Years Branch Banking experience
• An understanding of adult learning principles, effective coaching skills, and the ability to adapt to a variety of learning styles while monitoring learner progress is needed to provide a consistent and successful training experience.
• Strong analytical skills
• Outstanding interpersonal skills
• Excellent oral and written communication skills
• Attention to detail and follow through
• Effective time management
• Ability to travel 30% of the time

Responsibilities

• Assess training needs and develop customized training plans to address specific branch and team requirements.
• Prepares and coordinates training material in conjunction with training programs.
• Conduct onsite and remote training sessions at MCB Branches to deliver comprehensive training on bank applications, products, services, and procedures.
• Provide personalized support and coaching to new hires during the onboarding period, ensuring a smooth transition into their role.
• Collaborate with branch managers and Talent Acquisition to coordinate training schedules ensuring training delivery and employee engagement.
• Maintain accurate records of training activities, attendance, and training outcomes providing regular reports and updates.
• Serve as a subject matter expert on bank programs, policies, requirements, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed