Regional Branch Director East Valley

Arizona Financial Credit Union•Phoenix, AZ

2d•Hybrid

About The Position

The Regional Branch Director is accountable for loan production, sales, member satisfaction, business expertise, membership growth, and employee engagement results across a minimum of four retail branches. The role leads branch leaders and develops production strategies, service and relationship-banking efforts, consultative-sales practices, and branch training programs. It also contributes data-informed recommendations to the credit union’s strategic direction and manages programs and operations that support sales, service, audits, and consistent branch performance. The position requires a high school diploma or GED, at least five years of experience in financial institution branch operations, retail, or service, three years of supervisory or managerial experience, and two years as a Branch Manager at Arizona Financial. A registered Mortgage Loan Originator (MLO) designation is required. The work environment is described as hybrid, with occasional travel to branches and other off-site locations. Employees working from home must have operational internet and a dedicated workspace.

Requirements

High school diploma or GED.
Five years of experience in financial institution branch operations, retail, or the service industry.
Three years of supervisory or managerial experience.
Two years of experience as a Branch Manager at Arizona Financial.
Registered Mortgage Loan Originator (MLO) required; registration involves an application, fingerprinting for an FBI background check, and clearance from Arizona Federal.
Maintain MLO registration through annual renewal and updates to registration information as needed.
Knowledge of Windows PC software applications and Word.
Ability to read, write, and speak English using proper grammar.
Ability to read, analyze, and interpret technical procedures, financial reports, legal documents, and government regulations.
Ability to write business correspondence in response to sensitive inquiries or complaints.
Ability to communicate in person and by telephone and to present information effectively to groups of members and branch leaders.
Ability to provide leadership support and counsel to branch leadership.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to calculate rates, ratios, and percentages.
Ability to travel independently to departments, branches, dealerships, and other off-site locations.
Employees working from home must have operational internet for work tasks and communication through video calls or chat messaging, and a dedicated workspace.

Responsibilities

Develop and execute production strategies and lead the branch network in achieving organizational objectives.
Develop, recommend, and execute compensation incentive plans.
Support business development by developing branch leaders’ ability to identify, obtain, and manage key business relationships.
Understand area markets and ensure community involvement builds strong relationships and financial results.
Contribute insights and recommendations to credit union strategy using data from member and employee experiences; analyze and present results to leadership.
Design and support relationship-banking efforts, including service strategies, reporting, analysis, and presentations to executive management.
Develop, coach, and lead competent, productive branch leaders and establish consistent standards throughout the network.
Maintain an understanding of lending and business-services processes to ensure production and member experience meet organizational objectives.
Obtain certification to facilitate the organizational Consultative Sales training course.
Drive growth and profitability by integrating consultative sales tactics into daily coaching and branch-network training.
Work with Organizational Development on the Branch Operations/Training program and training practices.
Lead and develop the Personal Banker II and Personal Banker III programs to support high-quality service and sales experiences.
Develop and manage the Branch Operations Manager and drive results related to audits, losses, and errors.
Develop and manage the Consultative Sales Specialist program and drive sales and service results.
Identify skill and resource gaps and partner with internal groups to implement solutions.
Resolve complex escalated concerns submitted to the Board of Directors, NCUA, or other external or internal sources.
Perform other job-related duties as assigned.