Regional Branch Director East Valley

Arizona Financial Credit Union•Phoenix, AZ

1d•Hybrid

About The Position

The Regional Branch Director is accountable for loan production, sales, member satisfaction, business expertise, membership growth, and employee engagement across a minimum of four retail branches. The role develops and executes production strategies, leads the branch network toward organizational objectives, and contributes market insight and recommendations to the credit union’s strategic direction. It also oversees relationship banking efforts, branch leadership development, consultative sales initiatives, branch operations, and the resolution of complex escalated concerns. The director develops and coaches branch leaders, supports business development and community relationships, and ensures branch production and member experience align with organizational objectives. The role works with Organizational Development on branch operations and training, leads Personal Banker II and III and Consultative Sales Specialist programs, and manages the Branch Operations Manager’s work related to audits, losses, and errors. The position requires MLO registration and the ability to travel independently to branches and other off-site locations. The described work environment is hybrid.

Requirements

High school diploma or GED.
Five years of experience in financial institution branch operations, retail, or the service industry.
Three years of supervisory or managerial experience.
Registered Mortgage Loan Originator (MLO) required.
Knowledge of PC software applications in Windows and Word.
Ability to read, write, and speak English using proper grammar.
Ability to read, analyze, and interpret technical procedures, financial reports, legal documents, and government regulations.
Ability to write business correspondence in response to sensitive inquiries or complaints.
Ability to communicate verbally in person and by telephone.
Ability to present information effectively to membership groups and branch leadership.
Ability to provide leadership support throughout the branch network and counsel and assist branch leadership as directed.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to calculate rates, ratios, and percentages.
MLO registration requires an electronic application with personal and employment information, fingerprint submission for an FBI criminal background check, and clearance from Arizona Federal. Registration must be renewed annually and registration information updated as needed.
Must be able to travel independently to departments, branches, dealerships, and other off-site locations.
Employees working from home must have business-operational internet and a dedicated workspace for work tasks and communication by video call or chat messaging systems.

Responsibilities

Develop and execute production strategies.
Lead and influence the branch network to achieve organizational objectives.
Develop, recommend, and execute compensation incentive plans.
Support business development by developing branch leaders’ skills in identifying, obtaining, and managing key business relationships.
Understand area markets and ensure community involvement builds strong relationships and financial results.
Contribute to credit union strategic direction by providing insight and recommending actions based on member and employee experiences.
Analyze and present results and recommendations effectively to credit union leadership.
Design and support relationship banking efforts, including service strategies, reporting, and analysis and presentation of results to executive management.
Develop and lead competent, productive branch leaders, coaching them to establish consistent standards throughout the network.
Maintain an understanding of lending and business services processes to ensure production and member experience meet monthly and yearly organizational objectives.
Obtain certification to facilitate the organizational Consultative Sales training course.
Drive growth and profitability by integrating consultative sales tactics into daily coaching and branch network training.
Work with the Organizational Development team on development of the Branch Operations/Training program and execution of training practices.
Lead and develop Personal Banker II and Personal Banker III programs to deliver strong service and sales experiences.
Develop and manage the Branch Operations Manager and drive results related to audits, losses, and errors.
Develop and manage the Consultative Sales Specialist program and drive sales and service results.
Identify skill and resource gaps and partner with internal groups to implement solutions.
Resolve complex escalated concerns submitted to the Board of Directors, NCUA, or other internal or external sources.
Perform other job-related duties as assigned.