Regional Billing Supervisor

Seyfarth Shaw LLP•Los Angeles, CA

8d•Onsite

About The Position

This position is not available for individuals living or working in New York City. At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you’ll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading. As a Regional Billing Supervisor, you will participate in daily billing and collections work, establish and communicate expected service levels in keeping with firm standards and goals, make decisions about billing attorney assignments, coordinate work flow and seek additional assistance, as needed. You will ensure timely production, posting, sending and reporting of bills, maintain current records of bills sent to clients and generally follow firm and industry "best practices". You will be supervising a team of billers across multiple offices, monitoring their workload, communicating with office leadership about the progress to goals, making decisions about assigned billing attorneys, processing bills, following-up on collections, and seeking additional support, as needed. You will: Be proactive in spotting trends in collections and billing issues and bring them as soon as possible to the attention of Billing Management. Meet regularly with local Office Administrators and Office Managing Partners to establish standards for local office billing teams, set strategy for the office and update one another on billing and collections’ progress. Liaise with the Finance group to ensure the office is meeting all firm standards, raise questions and concerns, and collaborate on process improvements. Assign work as necessary to billing team members and act as elevated support person on more complex issues. Process billing as needed. Act as an system expert and answer questions and/or provide solutions to software challenges. Use the system to the firm’s best advantage. Participate in software upgrades/conversions, ideally as a pilot user. Mentor and coach staff. Provide professional development opportunities to them, and seek them for yourself. Ensure that all billers understand our billing system’s functionality and use it appropriately. Ensure the core values of the firm are reflected in the billing staff. Write and conduct annual staff reviews. Manage any performance concerns in concert with Human Resources. Other duties and projects as assigned.

Requirements

5-7 years of billing experience
1-3 years of supervisory experience
Familiarity with the E-Billing Hub or BillBlast and various ebilling vendor sites
Basic Microsoft Office suite and related technologies
Strong interpersonal and client relationship skills
Strong customer service and collaboration orientation
Exceptional oral and written communications skills

Nice To Haves

Bachelor’s degree strongly preferred
Aderant Expert experience a plus

Responsibilities

Supervising a team of billers across multiple offices
Monitoring workload
Communicating with office leadership about progress to goals
Making decisions about assigned billing attorneys
Processing bills
Following-up on collections
Seeking additional support, as needed
Spotting trends in collections and billing issues and bringing them to the attention of Billing Management
Meeting regularly with local Office Administrators and Office Managing Partners to establish standards for local office billing teams, set strategy for the office and update one another on billing and collections’ progress
Liaising with the Finance group to ensure the office is meeting all firm standards, raise questions and concerns, and collaborate on process improvements
Assigning work as necessary to billing team members
Acting as elevated support person on more complex issues
Processing billing as needed
Acting as a system expert and answering questions and/or providing solutions to software challenges
Participating in software upgrades/conversions, ideally as a pilot user
Mentoring and coaching staff
Providing professional development opportunities to staff
Ensuring all billers understand the billing system’s functionality and use it appropriately
Ensuring the core values of the firm are reflected in the billing staff
Writing and conducting annual staff reviews
Managing performance concerns in concert with Human Resources
Performing other duties and projects as assigned