Regional Back Office Trainer

PDS Health•Cincinnati, OH

6d•$61,013 - $91,143

About The Position

The Regional Back Office Trainer provides training and guidance to back office clinicians on patient care, laboratory, administrative, and compliance duties. The trainer demonstrates effective collaboration and communication with co-workers, patients, and others by sharing ideas constructively, considering suggestions, keeping commitments, communicating work progress and issues, and resolving problems toward practical business solutions. The role supports PDS policies and goals.

Requirements

High school diploma or equivalent.
Meet applicable state-mandated qualifications, such as coronal polishing, x-ray exposure, ultrasonic scaling for orthodontic procedures, and pit and fissure sealant application.

Nice To Haves

Associate degree.
Bachelor’s degree.

Responsibilities

Develop and demonstrate expertise in the routines and preferences of dentists in the region.
Develop and demonstrate expertise in back office supply requirements and efficiencies.
Develop expertise in dental equipment and ensure its ongoing maintenance through staff education.
Support the region’s Perfect Patient Experience by helping staff keep patients focused on optimal treatment while addressing individual concerns and promoting the doctor’s strengths.
Train new dental assistants and educate existing assistants on new policies and procedures.
Ensure dental assistants understand and follow their job descriptions.
Schedule training workshops and communicate Training Center supply inventory status to the Training department.
Provide trainee evaluations to OMs, MOMs, Regionals, and the Training department.
Build and maintain professional relationships with regional vendors to keep training current with dental technology.
Build and maintain relationships with dental assistant schools and programs to support regional recruitment.
Assist with preparing new regional offices for opening.
Perform other duties and responsibilities as assigned.