Regional AR Lead
About The Position
The Regional AR Lead serves as the primary liaison between Accounts Receivable and Sales, partnering with Branch Managers, Account Managers, and internal stakeholders to proactively manage account health, mitigate risk, and resolve customer issues that affect payment and cash flow. The role coordinates across Collections, Billing, Credit, Customer Master, and Cash Applications to ensure timely issue resolution and strengthen collaboration between Sales and Accounts Receivable. The ideal candidate brings business acumen, SAP expertise, relationship-building skills, and the ability to drive results through cross-functional collaboration.
Requirements
- At least 5 years of experience in Accounts Receivable, Credit, Collections, Order-to-Cash, or related functions.
- Experience partnering with Sales and managing cross-functional initiatives.
- Experience handling escalated customer issues and driving resolution.
- Strong SAP experience.
- Knowledge of GetPaid and Order-to-Cash processes.
- Proficiency in Excel, Power BI, and Microsoft Office.
- Strong analytical and problem-solving skills.
- Exceptional communication and relationship-building abilities.
- Strong customer service mindset.
- Ability to influence without direct authority.
- Effective conflict resolution and negotiation skills.
- Strong organizational and follow-up discipline.
Nice To Haves
- Experience with SAP ECC and/or S/4HANA.
Responsibilities
- Serve as the primary Accounts Receivable point of contact for Sales and Branch Leadership.
- Build strong partnerships across Sales and Accounts Receivable functions.
- Participate in account reviews and business discussions.
- Provide visibility into account health, disputes, aging, and customer risks.
- Monitor customer payment performance, disputes, and account exposure.
- Identify risks related to credit limits, payment trends, and account activity.
- Partner with Sales and Accounts Receivable teams to develop mitigation plans.
- Coordinate resolution of complex customer issues across Collections, Billing, Credit, Customer Master, and Cash Applications.
- Drive accountability, action planning, and timely follow-through.
- Escalate unresolved issues and significant risks when necessary.
- Identify recurring issues and root causes.
- Recommend solutions that improve customer experience and cash flow performance.
- Support process standardization and continuous improvement initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
