Regional Analytics Analyst, KeyBank Center

Delaware North • Buffalo, NY

12d • Onsite

About The Position

Delaware North Sportservice is hiring a Regional Analytics Analyst to work at KeyBank Center in Buffalo, New York, while also supporting Sportservice operations at other assigned units. The analyst uses data and analytics to guide decision-making, improve operations, and grow revenue. The role executes revenue-generating initiatives, develops analytical approaches, and supports long-term strategic planning across assigned client locations. As the lead analytics partner for assigned units, the analyst is the primary contact for business intelligence and analytics initiatives. The position requires legal authorization to work in the United States without sponsorship.

Requirements

• Bachelor’s degree in business, mathematics, engineering, or a related field.
• At least 2 years of experience in business analytics, business intelligence, or a related function in a high-volume, fast-paced environment.
• Strong proficiency with analytics and predictive modeling tools such as Advanced Excel, R, or similar platforms.
• Experience with data warehousing and querying tools such as SQL.
• Proficiency with data visualization platforms.
• Experience or expertise using generative AI tools and implementing them in business processes.
• Strong presentation and communication skills, including the ability to translate analytics into compelling business narratives for stakeholders.
• Ability to connect analytics and insights to broader business objectives, including marketing strategy, revenue optimization, and industry trends.
• Experience supporting sales strategy, business planning, and long-term growth initiatives.
• Ability to travel up to 10% as needed.
• Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

• Master’s degree.
• Hospitality or sports industry experience.
• Strong proficiency with Tableau.
• Prior experience working with point-of-sale systems.

Responsibilities

• Analyze transactional sales data from point-of-sale systems and other operational platforms to identify actionable insights.
• Develop Tableau visualizations, dashboards, and reporting tools for performance reporting and KPI tracking.
• Work with clients and operators to understand business needs and develop strategic action plans suited to market opportunities.
• Collaborate with clients’ analytics and business intelligence teams to support strategic decisions, align analytics and reporting priorities, and advance data-informed outcomes across assigned venues and markets.
• Use business intelligence, research, and industry trends to support brand growth and identify opportunities to expand market impact.
• Prepare presentations, reports, and dashboards that communicate findings, recommendations, and next steps.
• Support data architecture and warehousing efforts, gathering feedback from site teams and clients to improve data usability and value.
• Help develop and roll out programs, platforms, initiatives, and processes that strengthen client relationships.
• Work with the Delaware North IT team on technology implementations, including POS systems, and develop scalable data categorizations.
• Work cross-functionally with sales, marketing, and operations leaders to share and implement best practices, systems, and processes.
• Partner with the broader data and analytics team on initiatives to improve operational efficiency and business performance.
• Support the Manager, Business Insights & Analytics and department leadership with ad hoc analytics and strategic projects.
• Perform additional responsibilities as assigned by GMs, VPOs, and other business stakeholders.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level and individual, company, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Friends-and-family discounts at many hotels and resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level