Regional Administrative Specialist

Scotiabank•Edmonton, AB

2d•Onsite

About The Position

As a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to assist Financial Advisors and Portfolio Managers in maintaining high standards of service for all MD clients. In this role, you will be accountable for the preparation and processing of client documentation and inputting transaction requests as directed by Advisors and Portfolio managers. You will work with Advisors, as well as a larger regional team of Administrators. You will be responsible for maintaining the currency and accuracy of the client contact database, ensuring all applicable information and notes are recorded correctly. You will play an important role in booking and preparing files for client meetings, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services. You will maintain a follow-up system for inquiries and issues, ensuring expeditious resolution based on MD specified service standards. You will support and participate in the research and resolution of a variety of client concerns as well as contributing to special projects, as required. You will ensure that monthly compliance-related tasks, such as compliance reporting logs and following up on non-compliant paperwork, are completed efficiently. You will liaise with Accountants and third parties to provide tax documents or statements as requested. You will perform general office duties, including reception coverage, when required.

Requirements

College diploma in business, commerce or equivalent
Demonstrated knowledge of the financial services industry and rules regarding estates, trusts, RESPs, RDSPs, FHSAs RRSPs/RRIFs, TFSAs, non-registered investments, and applicable tax-related issues
Proficiency with Microsoft Office Suite
Working knowledge of CRM2
A dedication to client service
Strong organizational skills
Strong attention to detail and follow-through skills
Excellent verbal and written communication skills

Nice To Haves

Canadian Securities Course (CSC) & Conduct and Practice Handbook (CPH) are considered assets

Responsibilities

Preparation and processing of client documentation and inputting transaction requests as directed by Advisors and Portfolio managers
Maintaining the currency and accuracy of the client contact database, ensuring all applicable information and notes are recorded correctly
Booking and preparing files for client meetings
Responding to time-sensitive requests from Advisors during client meetings
Preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services
Maintaining a follow-up system for inquiries and issues, ensuring expeditious resolution based on MD specified service standards
Supporting and participating in the research and resolution of a variety of client concerns
Contributing to special projects, as required
Ensuring that monthly compliance-related tasks, such as compliance reporting logs and following up on non-compliant paperwork, are completed efficiently
Liaising with Accountants and third parties to provide tax documents or statements as requested
Performing general office duties, including reception coverage, when required