Regional Account Manager

Assurant•Tennessee Virtual, TN

2d•$74,600 - $124,700•Remote

About The Position

At Assurant, the Regional Account Manager plays a pivotal role in driving growth, innovation, and client success. This position goes beyond traditional account management, serving as a strategic advisor who strengthens client partnerships, and delivers solutions that help clients stay competitive in a rapidly evolving marketplace. By analyzing industry trends, assessing client needs, and implementing tailored program enhancements, you'll directly influence business performance and customer outcomes. You'll collaborate with clients and internal stakeholders to optimize program execution, uncover new opportunities, and integrate impactful solutions across sales channels. Success in this role comes from leveraging data-driven insights and frontline feedback to continuously improve programs, enhance the customer experience, and drive measurable results. As a trusted voice to both clients and Assurant leadership, you'll help shape product and service strategies that maintain Assurant's competitive advantage. If you're energized by building relationships, solving complex business challenges, and making a visible impact on growth and innovation, you'll find a rewarding career at Assurant where your expertise helps clients succeed and fuels the company's continued evolution. This is a remote position; candidates based in or near Nashville Tennessee.

Requirements

Bachelor's degree or equivalent experience.
A minimum of 3 years of experience in retail, wireless, or other customer-facing environments, with a strong understanding of sales, client service, and account development.
Proven presentation, and relationship-building skills, with the ability to influence stakeholders and effectively engage leaders.
Strong analytical and problem-solving abilities, with experience developing and executing strategies to improve business results.
Proficiency in Microsoft Office and multimedia presentation tools.
Experience in managing multiple priorities in a fast-paced environment, meet deadlines, and work independently with minimal supervision.

Responsibilities

Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership.
Conduct program training at corporate, division, region, district level or site location. Conduct train-the-trainer programs for client staff.
Circulate performance and compliance reports to ensure all related goals are being achieved.
Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals.
Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level.
Communicate program results and plans for marketing efforts to client and Assurant management.
Summarize activities for ROI purposes and be able to track the performance related to those activities.
Serve as the primary contact between Assurant and client, as it relates to the assigned areas.
Assist in the execution of promotions and contests for associated programs.
Ensure travel budget adherence and control expenses.
Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments.
Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution.