Regional Account Manager
DLRdmv•WI, WI
•Hybrid
About The Position
The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle. Travel is required, mostly in-state, at approximately 75%.
Requirements
- Excellent Time-Management Skills in an autonomous environment
- Dynamic Social Skillset
- Proven Track Record of Account Management in SaaS/Software
- Highly-Organized, Self-Starting, Team Player
Nice To Haves
- DMV or Automotive Industry Experience
- Ability to navigate and utilize SalesForce.com
Responsibilities
- Manage and oversee all aspects of the company’s onboarding process with clients
- Provide ongoing training to dealership personnel beyond initial program installation
- Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
- Leverage CRM & Business Intelligence management tools to analyze data and automate processes
- Deliver on client satisfaction goals and targets
- Develop trust relationships with clients
Benefits
- life
- medical
- dental
- vision
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
