Regional Account Manager - Inside Sales - Ontario

NEXGEN TEAM LLC • Ontario, OR

4d • Onsite

About The Position

Carson is seeking a dedicated and customer-focused Inside Sales Account Manager focusing on current customer retention and growth in southwest Idaho and northeast Oregon markets. This role is vital to ensuring excellent customer service, efficient order processing, and proactive sales outreach. If you are an organized, communicative, and results-driven individual, we invite you to apply and contribute to the success of our sales team.

Requirements

• High school diploma or equivalent; additional education or relevant certifications are advantageous.
• Proven experience in inside sales, customer service, or a related field.
• Strong communication skills, both verbal and written, with a customer-centric approach.
• Proficiency in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
• Detail-oriented with a commitment to accuracy in order processing and customer interaction.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Positive attitude, proactive problem-solving skills, and a results-oriented mindset.

Nice To Haves

• Familiarity with CRM systems and order processing software is a plus.

Responsibilities

• Respond promptly and professionally to inbound calls and emails from customers, addressing inquiries, providing product information, and resolving concerns.
• Proactively reach out to customers to enhance relationships and uncover new sales opportunities.
• Manage the submission of vendor pricing information and collaborate with internal teams to set up accurate pricing for products.
• Perform accurate order entry, ensuring correct pricing, quantities, and delivery details.
• Review orders for accuracy and completeness, addressing any discrepancies or issues before forwarding them for delivery.
• Communicate with internal departments to track delivery ETA (Estimated Time of Arrival) and provide updates to customers as needed.
• Ensure timely and efficient delivery scheduling and coordination.
• Initiate proactive sales calls to customers within your assigned book of business, identifying opportunities for upselling, cross-selling, and addressing customer needs.
• Receive incoming customer inquiries and assess the nature of the request.
• Delegate inquiries to the appropriate internal departments, ensuring swift and accurate resolution.

Benefits

• Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long-Term Disability, Life Insurance, Employee Assistance Program, and PTO.
• Ongoing training and professional development opportunities.
• Collaborative and supportive team environment.
• Exposure to various aspects of inside sales and customer relationship management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED