Regional Access Director - Diabetes - Northeast Region

EVERSANA•Philadelphia, PA

About The Position

The Regional Access Director (RAD) is a first-line people leader responsible for developing, coaching, managing performance, and overseeing day-to-day execution of a geographically dispersed Field Access Manager (FAM) team. The RAD leads field reimbursement activities across the assigned region to advance patient access objectives in alignment with company vision and values, compliance standards, and client expectations. The role observes field activity, identifies market opportunities and access barriers, and develops regional plans that help FAMs support healthcare provider offices, strengthen account engagement, and improve patient access outcomes. The RAD builds team capability through field coaching, performance feedback, skill development, operating discipline, and coordination with internal and external stakeholders. This position partners with training, analytics, compliance, HUB operations, client stakeholders, and cross-functional teams to equip the field team with appropriate tools, knowledge, reporting, and resources. The RAD is also responsible for fostering an inclusive, accountable, high-performing team and modeling EVERSANA and client cultural beliefs and ethical standards.

Requirements

Bachelor’s degree required.
12 or more years of pharmaceutical industry experience, including payer policy and product access experience.
7 or more years of experience in benefit verifications and/or prior-authorization requirements, or equivalent patient access experience.
3 or more years leading successful field access or reimbursement teams, including coaching, developing, and managing performance of field-based team members.
Detailed understanding of pharmacy and medical benefit product models.
Knowledge of Centers for Medicare & Medicaid Services (CMS) policies and processes, with experience in Medicare Parts B and D coverage.
Knowledge and understanding of specialty markets, HUB/reimbursement services, and patient access programs.
Strong analytical skills to assess market dynamics, competitor activity, and continuous diabetes monitoring trends.
Ability to gather and interpret data to guide regional strategy, including understanding the role of HUB and patient claims data.
Computer skills with Word, PowerPoint, Excel, Outlook, and videoconferencing platforms such as Teams, Zoom, and GoTo Meeting.

Nice To Haves

Healthcare degree, including MS, RN, PA, PharmD, or a similar advanced healthcare or scientific degree.
Advanced degree preferred.
Pediatric Endocrinology and/or Endocrinology experience.
Previous launch experience in an Access/Reimbursement leadership role.
Experience in other biopharmaceutical industry functions, such as product marketing, managed care, field sales, case management, or large healthcare practice.

Responsibilities

Coordinate in-field activity to maximize market, segment, and team dynamics and drive results.
Serve as first-line manager for assigned Field Access Managers, providing direction, prioritization, coaching, and accountability for regional field execution.
Conduct routine field visits, ride-alongs, coaching conversations, and performance reviews to reinforce compliant behaviors, strengthen account planning, and develop FAM capabilities.
Build and sustain a high-performing field team by identifying skill gaps, creating development plans, sharing best practices, and fostering engagement, inclusion, accountability, and continuous learning.
Ensure collaborative day-to-day and long-term business execution and establish the tone and pace for business processes and organization.
Maintain technical expertise to accurately address customer and representative questions regarding products, policies, and business issues.
Plan and conduct plan-of-action and other meetings with corporate leadership.
Understand relevant compliance laws, policies, and processes and ensure personal and team actions are compliant.
Provide direction and insights to internal partners during business planning.
Partner with training, analytics, compliance, HUB operations, client stakeholders, and cross-functional teams to provide the field team with tools, knowledge, reporting, and resources.
Model EVERSANA and client cultural beliefs and high ethical standards.
Demonstrate commitment to diversity, equity, and inclusion through development, inclusive behaviors, and proactive bias management.
Coach, mentor, educate, and develop direct and indirect team members to improve individual skills and overall team performance.
Establish individualized FAM development plans with measurable goals, coaching priorities, skill-building opportunities, and regular progress follow-up.
Translate business priorities, regional access insights, and performance data into coaching plans and team operating rhythms.
Perform other duties as assigned.