Refugee School Impact (RSI) Program Coordinator

Global Refuge • San Antonio, TX

3d • Onsite

About The Position

Global Refuge is seeking a compassionate, justice-oriented Refugee School Impact (RSI) Program Coordinator to provide academic support and wraparound services to kindergarten through 12th-grade refugee clients. Reporting to the Manager for Field Operations, the coordinator supervises program staff, oversees daily operations, and ensures program performance goals and requirements are met. The role includes managing staff timesheets and performance evaluations, facilitating case management, advocating for clients within local school systems, and supporting students’ academic performance and social integration.

The coordinator works with school staff to identify student needs and barriers to academic support, including language access challenges. The role implements tutoring and school-break programs, engages families in school communities, supports parent-teacher communication, and screens for mental health concerns and facilitates referrals when appropriate. Services must be client-centered, trauma-informed, culturally and linguistically appropriate, and gender inclusive.

The position oversees program implementation in San Antonio and surrounding areas, including outreach, program materials, records, quality assurance, reporting, data collection, performance and outcome tracking, compliance, and spending coordination. The role cultivates relationships with school districts and community partners and communicates program issues and progress to the Manager for Field Operations. This is a fully in-person position, with frequent non-traditional after-school hours and occasional weekend events.

Requirements

• Bachelor's degree in education, social work, or a related field.
• At least one year of experience in refugee services, education, or social services.
• Strong initiative and entrepreneurial skills.
• Strong organizational and leadership skills, including experience in program management and staff supervision.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to prioritize, multitask, and stay organized in a fast-paced environment.
• Ability to work with students from culturally and linguistically diverse backgrounds.
• Commitment to Global Refuge’s mission, vision, and values.
• Valid driver's license and access to a vehicle.
• Availability to frequently work non-traditional hours in after-school settings and attend occasional weekend events.
• Commitment to fully in-person work; the position is not virtual.

Nice To Haves

• Master's degree in education, social work, or a related field.
• Familiarity with K–12 education systems, particularly supporting refugee and immigrant students.
• Fluency in Swahili, Kinyarwanda, Burmese, Pashto, Farsi, Dari, Spanish, or another language spoken by the client population.
• Experience with SharePoint and Dynamics.
• Experience in education, volunteer coordination, and/or youth services.

Responsibilities

• Supervise program staff and monitor their daily work activities.
• Track and approve timesheets and time-off requests; conduct performance evaluations and document performance concerns.
• Oversee implementation of the Refugee School Impact program in San Antonio and surrounding areas in accordance with program guidelines and Global Refuge standards.
• Develop and execute an RSI outreach plan, including public speaking engagements as needed.
• Adapt and create program materials, including handbooks, case-file materials, evaluation documents, and standard operating procedures.
• Maintain electronic and hard-copy case files in compliance with contract requirements and conduct case-file reviews and other quality assurance activities.
• Ensure timely and accurate program reports and data collection; track and report performance, client outcomes, and compliance issues.
• Oversee delivery of client-centered, trauma-informed, culturally and linguistically appropriate services to enrolled participants.
• Cultivate and maintain relationships with local school districts and community partners.
• Coordinate with school staff to identify student needs and challenges.
• Develop tutoring curricula with school staff and implement after-school tutoring programs for target student groups.
• Facilitate interpretation and client advocacy during parent-teacher conferences.
• Help parents navigate the school system and communicate with teachers and school leadership.
• Facilitate family engagement and integration into school community life.
• Screen for mental health concerns and facilitate referrals to mental health services.
• Collaborate with RSI staff to implement spring break and summer programming.
• Coordinate program spending with the Manager for Field Operations and accounting team.
• Advise and communicate with the Manager for Field Operations about implementation issues, program progress, client updates, and outcomes.
• Ensure delivery of gender-inclusive services.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage effective on the first day of employment.
• Paid time off, including 20 vacation days, 12 sick days, and 12 paid holidays.
• 12 weeks of fully paid parental leave.
• Up to 12 weeks of fully paid FMLA leave.
• 403(b) company contribution of 3% and an additional 7% match that vests immediately.
• Tuition reimbursement.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager