Refugee Program Administrator

One Love Agency•Nampa, ID

11d•Onsite

About The Position

One Love Agency is seeking a highly organized, compassionate, and detail-oriented Administrator to support our Refugee Program. This position plays a critical role in ensuring refugee clients receive timely access to services while supporting staff, interpreters, and community partners through effective coordination and communication. The ideal candidate enjoys working with diverse populations, thrives in a fast-paced environment, and is passionate about helping individuals and families successfully navigate services and build stability in their new communities.

Requirements

High school diploma required
Previous administrative experience required
Ability to manage multiple priorities while maintaining attention to detail.
Excellent communication and interpersonal skills.
Comfortable working with individuals from diverse cultural and linguistic backgrounds.
Ability to maintain confidentiality and professionalism in all interactions.

Nice To Haves

Associate's or Bachelor's degree preferred.
Experience working in healthcare, behavioral health, social services, or community-based programs preferred.
Strong organizational and time-management skills.
Experience with Electronic Health Records (EHR) and Microsoft Office programs preferred.
Experience working with refugee, immigrant, or multicultural populations.
Experience coordinating interpreters or multilingual services.
Knowledge of Medicaid documentation requirements.
Experience with scheduling, authorizations, compliance monitoring, or quality assurance processes.
Bilingual or multilingual abilities are a plus.

Responsibilities

Coordinate referrals, intakes, scheduling, and client communication.
Assist with onboarding new clients into services.
Maintain accurate client records and documentation within agency systems.
Ensure required documents are collected, completed, and maintained according to agency and Medicaid requirements.
Monitor and track authorization deadlines, treatment plans, assessments, and other required documentation.
Support staff with administrative tasks, scheduling needs, and program coordination.
Assist with data entry, reporting, and record management.
Coordinate interpreter scheduling for client appointments and services.
Communicate with interpreters regarding assignments, scheduling changes, and client needs.
Serve as a point of contact for refugee clients seeking information, appointments, or assistance.
Help ensure services are delivered in a culturally responsive and client-centered manner.
Conduct routine audits of client documentation and records.
Assist in maintaining compliance with Medicaid, agency, and regulatory requirements.
Identify documentation gaps and communicate follow-up needs to staff.
Support quality improvement initiatives and program reporting requirements.
Work closely with case managers, CBRS staff, therapists, interpreters, and leadership.
Maintain positive relationships with community partners and referral sources.
Participate in team meetings and contribute to program development and improvement efforts.