Refugee Case Manager

Bethany Christian Services USA • Memphis, TN

1d

About The Position

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact. Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Refugee Case Manager, you’ll help carry this mission forward and make a meaningful impact every day.

Requirements

• Bachelor’s level degree in Behavioral Sciences, Human Services, or a Social Services field from an accredited college.
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the United States to operate a vehicle on behalf of Bethany.
• Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Nice To Haves

• Child welfare and/or case management experience is strongly preferred.
• Bilingual: English/Arabic, French, Kinyarwanda, Swahili or other indigenous languages for Refugee Resettlement and English/Dari, Farsi, Pashto, or other applicable languages for Afghan program, preferred.
• Prior work experience with serving refugees, preferred.
• Sensitivity in communicating and developing cross-cultural relationships.
• Excellent verbal and written communication skills.
• Must be a team player and highly collaborative.
• Demonstrated clinical, therapeutic, and crisis intervention skills.
• Ability to work independently and exercise a high level of confidentiality.
• Must be willing and able to work a flexible schedule which may include evening airport arrivals and weekend home visits, when necessary.
• Commitment to goals of refugee resettlement, co-sponsorship, and the program mission.

Responsibilities

• Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival to the United States.
• Maintain up-to-date information in client files as required by partner organizations and Department of State.
• Ensure delivery of services as described in partner organizations’ handbook and contractual agreement.
• Complete paperwork within appropriate time frames based on contract guidelines.
• Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction.
• Collaborate effectively with the appropriate internal staff within Bethany programs to coordinate the services for the clients enrolled in their programs as well.
• Develop and maintain understanding of current refugee issues through personal reading, attendance at related seminars, participation in related task forces and committees, and personal involvement with refugees.
• Keep abreast of community resources and refer clients for support, as needed.
• Must be willing to complete on call duties that include time outside normal business hours and weekends.
• Support volunteers from local community groups by providing information and training, as needed.
• Provide transportation to clients, as needed.
• Stay abreast of all agency, federal, and state regulatory requirements related to social services.
• Essential job responsibilities may vary based on the specific needs of each program/department.
• May be required or asked to participate in a Bethany sponsored event.
• Complete other duties as assigned.

Benefits

• Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employer paid long-term disability and group term life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level