Associate Director - Refugee Services

U.S. COMM FOR REFUGE•Arlington, VA

6d•Hybrid

About The Position

The U.S. Committee for Refugees and Immigrants (USCRI) is seeking an Associate Director for Refugee Services to oversee monitoring and quality assurance for its various resettlement programs across the U.S. This role involves managing a team of Program Officers, setting the annual monitoring calendar, training staff, tracking activities, and ensuring compliance with funder requirements. The Associate Director will play a key role in maintaining the quality and effectiveness of services provided to refugees and other new arrivals, contributing to their integration and self-sufficiency.

Requirements

At least three years of supervisory experience, at a minimum as a team lead, supervisor or project manager
Extensive knowledge and experience of case management needs and services for refugees, asylees, and SIVs
Experience in program monitoring, evaluation, and training (design, instruction, measurement of training effects)
High proficiency in Microsoft Office, specifically proficiency with Word, Power Point and Excel is required
Knowledge of database programs to meet data collection and reporting needs
Strong quantitative skills in designing effective budget models to aid program oversight
Excellent judgment and leadership ability; must be able to make independent decisions and know when to raise issues that ensure outstanding services are being provided within necessary timeframes, and that the team and team members are complying with all required policies and procedures
Ability to prioritize duties independently, think strategically, and multi-task in a fast-paced environment
Ability to travel domestically as required
Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information, an appreciation of a multicultural workplace, and a dedication to human rights, including of trafficking victims, refugees, immigrants, asylum seekers, and vulnerable or disenfranchised populations

Nice To Haves

Master's degree in Social Work or an equivalent advanced degree in a behavioral science (e.g., education, psychology, sociology, criminology) or social services field is highly preferred
An outstanding candidate who holds a bachelor’s degree in social work, a behavioral science, or a social services field and who also has at least 5 years of relevant employment that demonstrates both supervisory and training in client services may be considered

Responsibilities

Provide ongoing leadership, direction, development, coaching, counseling, support and oversight to program staff
Direct and coordinate implementation of grant activities, including development of network of subrecipients to provide case management to clients
Conduct and oversee monitoring and desk audits, ensure compliance with established procedures by examining records, practices, and documentation
Work with staff to implement effective compliance training and provide technical assistance
Engage with field staff to provide input and solutions to compliance issues
Proactively identify compliance issues and obtain workable resolutions; make a broad range of decisions and communicate and escalate issues, as appropriate, to supervisor
Lead data collection, budget assessment, program proposals and reports, and special projects
Establish and maintain monitoring and evaluation protocol, guide the scheduling for monitoring and desk audits, and review reports
Manage and maintain online database
Oversee data analysis to improve program performance, identify gaps in services and areas of opportunity
Identify and leverage promising practices and progressive tools from a wide range of sources and partners, including ideas suggested by program participants, to enhance resources and program quality
Enforce and interpret all program and agency policies and procedures for staff
Perform other duties as assigned by supervisor