Refractive Surgery Coordinator

Riverside Hospital • Williamsburg, VA

8d

About The Position

The Refractive Surgery Coordinator maintains an overview of the refractive surgery program and coordinates the flow and care of refractive patients. Working under the supervision of the Office Manager and Clinical Coordinator, the coordinator schedules pre-operative and post-operative care, ensures consents and payments are handled appropriately, and helps ensure surgery days run smoothly. The position also oversees supply ordering and office presentation and works with the Office Manager on marketing and promotional activities.

The coordinator communicates essential information to physicians and team members, prepares referral follow-up letters and dictations for physician review and signature, obtains insurance pre-authorizations, reviews pricing for self-pay and non-covered procedures, and serves as a liaison between self-pay patients and financing institutions. The role prepares surgery charts and consent forms, reviews patient education after physicians discuss risks and benefits, and schedules surgical procedures, pre-operative consults and workups, and post-operative visits.

The position implements marketing and outreach strategies, communicates with other medical facilities, arranges media advertising, and maintains logs related to new patients, referral sources, patient satisfaction, and patients not converted to surgery. It also participates in new employee onboarding, monitors departmental productivity, maintains a clean and safe work area, and follows facility, OSHA, and HIPAA regulations. The coordinator uses practice technology and equipment, including Group Management, MedFlow, the Electronic Health Record, and Microsoft Office programs.

Requirements

• High school diploma or equivalent.
• Ophthalmology experience.

Responsibilities

• Communicate and document essential information for physicians and team members.
• Prepare referral follow-up letters and dictations for referring physicians for physician review and signature.
• Obtain insurance pre-authorizations for surgical procedures.
• Review surgical prices for self-pay patients and patients having procedures not covered by insurance.
• Liaise between self-pay patients and financing institutions.
• Prepare surgery charts, including work-up forms and consents, before surgery dates.
• Work with the Office Manager to develop marketing and promotional ideas and implement marketing and outreach strategies.
• Communicate with other medical facilities to portray a positive image of the practice and arrange media advertising.
• Maintain logs of new refractive patients, referral sources, patient satisfaction surveys, and patients not converted to surgery for later follow-up.
• Participate in new employee onboarding to support retention and customer satisfaction.
• Review patient education after the physician discusses risks and benefits, and obtain signatures on pre-operative consent forms.
• Build positive relationships with patients and their families or caregivers to support quality care and a favorable image of the office.
• Monitor, support, and track departmental productivity, including flex hours and time off.
• Maintain a clean and safe work area and working knowledge of facility, OSHA, and HIPAA regulations.
• Accurately schedule physician-ordered surgical procedures, pre-operative consults and workups, and post-operative visits.
• Provide patients with written dates for pre-operative visits, surgery, and post-operative visits.
• Use available technology and equipment to increase efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED