Refractive Surgery Coordinator

Riverside Health System•Williamsburg, VA

10d•$20 - $27

About The Position

The Refractive Surgery Coordinator works under the supervision of the Office Manager and Clinical Coordinator and maintains an overview of the Refractive Surgery program. The coordinator oversees patient flow and care, schedules pre-operative and post-operative care, ensures appropriate consents and payments, helps develop marketing and promotional activities with the Office Manager, supports smooth surgery days, oversees supply ordering, and helps maintain the office presentation.

Requirements

High school education or equivalent.
Ophthalmology experience.

Responsibilities

Communicate and document essential information for physicians and team members, and prepare referral follow-up letters and dictations for referring physicians for physician review and signature.
Obtain insurance pre-authorizations for surgical procedures; review surgical prices for self-pay patients and procedures not covered by insurance; and liaise between self-pay patients and financing institutions.
Prepare charts for surgery, including surgery work-up forms and consents, before the surgery date.
Work with the Office Manager to develop marketing and promotional ideas and implement marketing and outreach strategies.
Communicate regularly with other medical facilities to portray a positive image of the practice and arrange media advertising.
Maintain logs of new refractive patients, referral sources, patient satisfaction surveys, and patients who have not converted to surgery for later follow-up.
Participate in new employee onboarding to support retention and reduce staff turnover, as evidenced by improved customer satisfaction scores and turnover rates.
Review patient education after the physician has discussed risks and benefits, and obtain patient signatures on pre-operative consent forms.
Maintain positive interpersonal relationships with patients and their families or caregivers to support quality care and a favorable image of the office.
Monitor, support, and track departmental productivity to meet department needs, including flex hours and time off.
Maintain a clean and safe work area and working knowledge of facility, OSHA, and HIPAA regulations.
Accurately schedule physician-ordered surgical procedures, pre-operative consultations and work-ups, and post-operative visits; provide patients with written appointment dates.
Use technology and equipment effectively to increase efficiency, including Group Management, MedFlow, Electronic Health Record, and Microsoft Office programs.