Referral Triage Coordinator- Gulf Breeze
About The Position
The Referral Triage Coordinator at Andrews Institute is responsible for the coordination, placement and follow-up of patient appointments for multiple physicians in multiple specialties. This position answers a 24 multi-line phone system while being able to prioritize calls and appropriately triage cases under pressure. This role obtains and electronically inputs all patient demographics, schedules appointments using multiple electronic medical record systems, ensures equitable physician distribution, and provides follow-up to patients and referral sources. Ensures good working relationship with physician offices and referral sources to increase referrals and resolve complaints. This position tracks access statistics for monthly reports and updates physician protocols and insurance information. Performs case management services for out-of-town patients.
Requirements
- Ability to answer a 24 multi-line phone system.
- Ability to prioritize calls and triage cases under pressure.
- Proficiency in obtaining and electronically inputting patient demographics.
- Experience scheduling appointments using multiple electronic medical record systems.
- Skills in ensuring equitable physician distribution.
- Ability to provide follow-up to patients and referral sources.
- Capability to maintain good working relationships with physician offices and referral sources.
- Experience tracking access statistics for monthly reports.
- Ability to update physician protocols and insurance information.
- Experience performing case management services for out-of-town patients.
Responsibilities
- Coordinate, place, and follow up on patient appointments for multiple physicians in multiple specialties.
- Answer a 24 multi-line phone system, prioritizing calls and triaging cases under pressure.
- Obtain and electronically input patient demographics.
- Schedule appointments using multiple electronic medical record systems.
- Ensure equitable physician distribution.
- Provide follow-up to patients and referral sources.
- Maintain good working relationships with physician offices and referral sources to increase referrals and resolve complaints.
- Track access statistics for monthly reports.
- Update physician protocols and insurance information.
- Perform case management services for out-of-town patients.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
