Referral Triage Coordinator- Weekend Nights

Mid-America Transplant Services • Saint Louis, MO

1d • Onsite

About The Position

Mid-America Transplant is seeking a Referral Triage Coordinator to join their lifesaving team. This role is crucial to the organization's mission of giving hope and healing to patients on the transplant waiting list, bringing peace to donor families, and stewarding lifesaving gifts. The Referral Triage Coordinator works in a collaborative call center environment, interacting with family members of donors and healthcare professionals to determine medical suitability for donation. Success in this role relies on collaboration and excellent customer service, partnering with hospitals, donor families, internal departments, transporters, and community members to achieve optimal outcomes for tissue donor families and recipients. This position is also seen as a valuable opportunity to learn about the organization and can serve as a stepping stone to future career advancements.

Requirements

• Previous experience in a medical environment or emergency response role required
• A background in and understanding of medical terminology
• Ability to navigate various EMR systems

Responsibilities

• Collect hospital and patient information and pre-screening criteria on all incoming donor calls
• Obtain and enter accurate referral information into the referral database
• Conduct conversations with appropriate family members to accurately compile the donor’s social and medical history
• Obtain Donor Risk Assessment Interview (DRAI) over the telephone and compile hospital medical records into the electronic record system
• Navigate through electronic medical records and understand and connect complex medical history
• Screen potential tissue donors with appropriate processors for suitability
• Communicate with Funeral Homes, Hospitals, and Medical Examiners/Coroners to ensure timely release of potential donors

Benefits

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed