Referral Triage Coordinator
About The Position
The Referral Triage Coordinator at Andrews Institute is responsible for the coordination, placement and follow-up of patient appointments for multiple physicians in multiple specialties. This position answers 24 multi-line phone system while being able to prioritize calls and appropriately triage cases under pressure. This role obtains and electronically inputs all patient demographics, schedules appointments using multiple electronic medical record systems, ensures equitable physician distribution, and provides follow-up to patients and referral sources. Ensures good working relationship with physician offices and referral sources to increase referrals and resolve complaints. This position tracks access statistics for monthly reports and updates physician protocols and insurance information. Performs case management services for out-of-town patients.
Requirements
- Ability to prioritize calls and triage cases under pressure.
- Proficiency in obtaining and electronically inputting patient demographics.
- Experience with scheduling appointments using multiple electronic medical record systems.
- Ability to ensure equitable physician distribution.
- Skills in providing follow-up to patients and referral sources.
- Ability to maintain good working relationships with physician offices and referral sources.
- Experience in tracking access statistics for monthly reports.
- Ability to update physician protocols and insurance information.
- Experience performing case management services for out-of-town patients.
Responsibilities
- Coordination, placement, and follow-up of patient appointments for multiple physicians in multiple specialties.
- Answering a 24 multi-line phone system, prioritizing calls, and triaging cases under pressure.
- Obtaining and electronically inputting patient demographics.
- Scheduling appointments using multiple electronic medical record systems.
- Ensuring equitable physician distribution.
- Providing follow-up to patients and referral sources.
- Maintaining good working relationships with physician offices and referral sources to increase referrals and resolve complaints.
- Tracking access statistics for monthly reports.
- Updating physician protocols and insurance information.
- Performing case management services for out-of-town patients.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
