Triage Coordinator
About The Position
Optimal Care is a clinician-owned and operated organization that empowers its team members to provide personalized, compassionate care to patients and families. They have been certified as a Great Place to Work for 6 consecutive years and are committed to supporting professional growth, valuing expertise, and creating an environment for optimal work. Optimal Care is a leading provider of Physician Services, Home Health, and Hospice, focusing on improving outcomes and enhancing quality of life through collaboration, innovation, and clinical excellence. Their mission is to Serve Together, Provide Value, and Deliver Exceptional Quality Care.
Requirements
- High School Diploma or GED
- Minimum one (1) year of experience in the medical field, medical office experience, or related position
- Ability to operate computer equipment, Fax and photocopy machines
- Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
- Knowledge of medical terminology
- Excellent verbal and written communication skills
Nice To Haves
- CNA or MA certification preferred
- Experience with geriatric population and/or caregivers preferred
- Familiarity with Ethizo EMR preferred
Responsibilities
- Coordination of all after hours calls, orders, and communication with on-call providers, patients, facilities, and families for Physician Services.
- Communicates significant findings, problems, changes in condition, or environment to primary care providers and other personnel involved in patient care.
- Performs well under stress and in emergency situations.
- Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families, and facilities.
- Develops and maintains positive working relationships with others and assists colleagues when needed.
- Maintains confidentiality of patient and employee information, sharing only in accordance with policy.
- Answers telephone calls after hours and responds to any concern or change in patient condition.
- Provides support and direction to agency staff, healthcare professionals, patients, and families related to healthcare concerns.
Benefits
- Minimum of 3 Weeks Paid Time Off (PTO)
- Medical, Dental, and Vision Insurance
- HSA and FSA options including Dependent Care
- Company paid Short Term Disability
- Company paid Life Insurance
- 401(k) with Employer Match
- Mileage Reimbursement
- Company Vehicle Program for field roles
- Pet Insurance
- ID and Fraud Protection
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
