Triage/Program Coordinator

The Opportunity Alliance • Portland, ME

8d • Hybrid

About The Position

The Opportunity Alliance is seeking a Dispatch Coordinator to join their Cumberland County Crisis Response (CCCR) Mobile Outreach team. This role is central to the crisis response system, involving coordinating incoming calls, supporting individuals in real-time, and ensuring the appropriate response is delivered at the right moment. The position requires organization, composure under pressure, and a passion for helping others, offering a chance to make a direct daily impact.

Requirements

• Bachelor’s degree and at least 2 years of relevant experience in crisis or human services work.
• Experience may include crisis services, residential care, case management, child protective services, warm lines, special education, or work with individuals with developmental disabilities (including internships/volunteer roles).
• Ability to obtain MHRT/CSP certification within 30 days (training provided).
• Strong communication, organization, and documentation skills.
• Ability to think critically, prioritize, and make sound decisions under pressure.
• Comfort working in a fast-paced, team environment with shifting priorities.
• Flexibility to work some evenings and weekends.
• Commitment to trauma-informed, recovery-oriented care.
• Ability to collaborate across diverse systems, teams, and communities.
• Successful completion of required background checks.
• Valid driver’s license for occasional local travel.

Nice To Haves

• Degree in Social Work, Psychology, Human Services, Education, or related field.
• 2–3+ years of relevant experience.
• Familiarity with DSM and crisis assessment.
• Strong technical skills (electronic records, Microsoft Office, email systems).

Responsibilities

• Receive and coordinate incoming crisis calls from the Maine Crisis Line.
• Gather and assess critical information to help prioritize response and dispatch Mobile Crisis Teams.
• Provide real-time phone support to individuals, families, and community providers awaiting assessment.
• Offer in-person crisis support to individuals and families at our offices, including crisis assessment and stabilization, safety/risk evaluation, and immediate intervention and planning.
• Collaborate with family members, community partners, and support systems to address urgent mental health needs.
• Work within a trauma-informed, recovery-oriented framework in all interactions.
• Support program operations through documentation review and compliance, billing and workflow coordination, and administrative tasks such as tracking paperwork and scheduling.

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level