Referral Specialist

McMichael Taylor Gray, LLC•Peachtree Corners, GA

1d•Onsite

About The Position

McMichael Taylor Gray, LLC is seeking a Referral Processor for our Peachtree Corners, GA office. The Referral Specialist will be responsible for maintaining the case management system database by entering required information for all new client referrals to include appropriately identifying and requesting missing information in a timely and accurate manner.

Requirements

High school diploma or equivalent required.
A minimum of 1 - 3 years of experience in default services processing within the legal domain.
Must be Proficient in MS Office applications, including Outlook, and Teams.
Demonstrates a keen eye for accuracy and attention to detail.
Capable of effectively prioritizing tasks and meeting tight deadlines.
Prioritize tasks effectively in a fast-paced, high-volume environment.
Demonstrate ability to work both independently and collaboratively within a team.
Deliver exceptional internal and external customer service.
Possess excellent professional communication skills for written and verbal interactions with all levels of personnel, including managers, attorneys, clients, and external vendors.
Pass a background check.
Able to provide two professional references.
Subject to pre-employment screens and confirmation of eligibility to work in the United States.
May be subject to criminal and/or credit history checks and reference checks depending on the nature of the position for which they are applying.
Consideration for employment with McMichael Taylor Gray LLC is conditional upon successful completion of these required standards.

Nice To Haves

Preferably familiar with client and case management systems like Case Aware, Perfect Practice, Black Knight, and Tempo.
Experience with SCRA and PACER searches would be advantageous.

Responsibilities

On-board client referrals.
Prepare all foreclosure FDCPA Letters.
Data entry and data interpretation.
Retrieve, upload, and review mortgage documents.
Order Title Searches.
Review and prepare Demand/Breach letters.
Process cases accurately and manage files in accordance with timeline requirements.
Monitor technology platforms for referrals and case status requests.
Communicate with clients via email and client systems.
Ensure file data is accurately entered into firm and client systems.
Collaborate with other team members and supervisory staff to ensure cases are worked in accordance with department, firm, court, and client requirements.
Understanding of Bankruptcy, Eviction, and Judicial and Non-Judicial foreclosure setup requirements