Referral Specialist

Rocking Horse Community Health Center•Springfield, OH

9d•Onsite

About The Position

Rocking Horse Community Health Center (RHCHC) is a Federally Qualified Health Center (FQHC) that provides healthcare services to some of the area’s most vulnerable populations. The organization is looking for an individual to join our team to assist the care team by sending all referrals to Specialists via fax and/or by phone if needed. Completes requests for specialty care ensuring any prior authorization is obtained. Calls patients to notify them of the referral and follow-up as well. Maintains patient files in EHR and electronic scheduling system as assigned.

Requirements

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of experience.
Current driver’s license and an acceptable driving record required.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively communicate information one-on-one and small group situations to patients, clients and other employees of the organization.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute ratios and percentages.
Ability to draw and interpret bar graphs.
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Knowledge of Database software.
Understanding and adherence to privacy policies and procedures regarding Patient Health Information (PHI).
Demonstrate an understanding of the role of Federally Qualified Health Centers as a safety net for all persons without regard for their ability to pay for services.
Appreciate patient-centered care in a medical home.
Commitment to quality, comprehensive services through a team approach.
Excellent interpersonal communication and organizational skills are also necessary.

Nice To Haves

Knowledge of medical terminology is a plus.
Previous experience in a patient care setting is a plus.

Responsibilities

Assist the care team by sending all referrals to Specialists via fax and/or by phone if needed.
Complete requests for specialty care ensuring any prior authorization is obtained.
Call patients to notify them of the referral and follow-up as well.
Maintain patient files in EHR and electronic scheduling system as assigned.