Referral Specialist I

Physicians East•Greenville, NC

1d•Onsite

About The Position

The Referral Specialist I coordinates incoming and outgoing referrals, answers department phone calls, and schedules patient follow-up appointments. The role is based at the Greenville location in a normal office environment and reports to the QMS Operations Supervisor and Operations Manager. It has no supervisory responsibilities. The schedule is Monday through Friday, 8 a.m. to 5 p.m.; additional hours may be required, and weekend work is rare but may occasionally be necessary. Physicians East, P.A. is a team of healthcare professionals focused on providing quality, cost-efficient, comprehensive healthcare to Eastern North Carolina. The Referral Specialist supports smooth department operations, maintains patient confidentiality, follows company and department policies, and participates in required education, meetings, safety classes, and compliance training. Related duties may be assigned, and job responsibilities may change.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a medical office position or specialization, or an equivalent combination of education and experience.
High level of confidentiality, integrity, and initiative.
Ability to work under stress, meet tight deadlines, and work in a fast-paced environment.
Strong team commitment, including punctuality, meeting deadlines, follow-through, and feedback.
Ability to form positive, collaborative relationships with peers and physicians at all company levels.
Exceptional interpersonal communication skills and ability to create a favorable impression with staff, patients, and the public.
Strong organizational and communication skills; highly motivated and detail oriented.
Ability to operate a keyboard, photocopier, telephone, and other office equipment.

Nice To Haves

Associate degree in a related field preferred.

Responsibilities

Schedule and coordinate outgoing referrals to offices within and outside Physicians East.
Complete and send Request for Referral Appointment Authorizations to the Managed Care Representative.
Notify patients of referred appointment dates and times.
Coordinate and schedule patient follow-up appointments.
Verify that referred appointments were kept and report the outcome to the referring provider.
Answer multi-line phones, transfer calls, and operate a fax machine.
Contribute as a team member to keep departments running smoothly.
Participate in in-service education, staff meetings, continuing education programs, and other educational activities.
Adhere to department and company policies and attend safety classes and compliance training as offered.
Maintain confidentiality.
Attend required meetings and participate in committees as requested.
Support professional growth and development through in-service meetings, education programs, conferences, and similar activities.
Perform related work as required.