REFERRAL NURSE - INTAKE CALL CENTER (PRN)

UHS•Franklin, TN

45d•Onsite

About The Position

Rolling Hills Hospital is hiring for Referral Nurses to work in the Call Center of the hospital. The Referral Nurses must be Registered Nurses (RN) or Licensed Practical Nurses (LPN) and will help coordinate and process admissions into the hospital. The Referral Nurses will review incoming referral calls and faxes, and manage the facility's bed-board, making sure to maintain an accurate representation of bed availability and placement for patients. At Rolling Hills, our mission is to offer compassionate, safe, effective behavioral healthcare treatment. We use solution-focused strategies and diligently strive for a safe and positive environment for patients, families, and employees. We never forget that we provide care and comfort to people in need.

Requirements

Graduate of an accredited nursing school.
Currently licensed to practice by the Tennessee Board of Nurse Examiners as a Registered Nurse or Licensed Practical Nurse.
Current CPR certification (training provided).
Current Handle With Care (HWC) certification (training provided).
Strong assessment skills required.
Excellent attention to customer service.
Ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis or resistant or negative toward organization.
Effective oral and written communication skills.
Proficiency in critical thinking skill related to psychiatric nursing, physical nursing assessment skills, and emergency management of psychiatric patients is essential.

Nice To Haves

Certification by the American Nurses Association Credentialing Board is preferred.
Experience in psychiatric evaluation, triage, and crisis stabilization preferred.
At least three years of acute psychiatric experience is preferred.
Managerial experience is preferred.
Basic data entry skills preferred.
Understanding of EMTALA guidelines, mandatory screening agent usage, and HIPAA regulations knowledge preferred.

Responsibilities

Coordinate and process admissions into the hospital.
Review incoming referral calls and faxes.
Manage the facility's bed-board, ensuring accurate representation of bed availability and placement for patients.