Referral Intake Coordinator
About The Position
At Vivie, you’ll find workplace flexibility in a culture that’s unique. It’s a place where you can grow, do excellent work, and stay grounded in purpose. As a Referral Intake Coordinator, you’ll ensure every client receives prompt, accurate, and compassionate service. This role is responsible for building strong referral partnerships, capturing high-quality client data, and supporting our home and community-based services. Your attention to detail and commitment to service will support timely care delivery—making you a critical part of Vivie’s client experience and operational excellence.
Requirements
- High school diploma or GED required
- Experience with EMRs and knowledge of medical terminology.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Excellent attention to detail and data accuracy.
- Strong communication and customer service skills.
- Ability to pass state mandated background checks.
- Physical capability to perform all essential job functions.
- Ability to read, write, and speak English to ensure effective communication with team members, clients, and visitors.
Nice To Haves
- Associate degree preferred.
- Active LPN licensure preferred, but not required.
Responsibilities
- Receive, review, and process referrals from physicians, hospitals, and other sources.
- Complete timely collection of complete and accurate intake data and ensure smooth handoffs to clinical teams.
- Field inbound calls and inquiries to assess needs and align individuals with the most appropriate Vivie service line.
- Provide exceptional customer service that creates positive, lasting impressions.
- Gather required client health information and securely store using Vivie’s EMR system to ensure accuracy and regulatory compliance.
- Assist Sales staff with knowledge of their markets by communicating updates on referral partners, key contacts, and facilities.
- Be aware of referral source preferences and strive to meet their needs.
- Assist HCBS staff with tasks that support care coordination and client service.
- Provide feedback on processes to continuously improve service delivery.
- The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
Benefits
- Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier
- Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays
- Comprehensive health and wellbeing benefits
- Paid documentation time, plus mileage, drive time or car program options
- Career growth through scholarships, training, and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
