Referral Intake Specialist

Donor Network of Arizona•Tempe, AZ

3d•Remote

About The Position

Join Donor Network of Arizona and help save and heal lives through organ and tissue donation. As a Referral Intake Specialist, you will play a critical role in the organ donation process by evaluating referrals, assessing donor suitability, and collaborating with healthcare professionals to maximize donation opportunities across Arizona. This is a remote position; however, candidates must reside within the state of Arizona. The Referral Intake Specialist role is responsible for maximizing the organ referral and evaluation process in collaboration with the Referral Optimization Charge (ROC), Advisor on Call (AOC), Organ Recovery Coordinator (ORC), Organ Donation Coordinator (ODC), Donor Legacy Advocate (DLA), hospital staff, physicians, and medical director as needed. Communicates with appropriate professional staff and reviews the patient’s medical record for consideration of donation options. Performs an initial telephone evaluation with the party initiating the referral call. Initial telephone evaluation is intended to obtain information to determine gross suitability for organ donation. Performs full chart review to assess donor suitability. Collaborates with internal staff to manage all open referrals, including daily follow up, optimizing referral outcomes and processes Provides basic education to hospital staff about the donation process, plan for continuity of care and progress of referral. May need to facilitate a family conversation regarding donation when this is an immediate need. This includes collaborating with hospital staff to determine appropriate timing for family counseling and conversation.

Requirements

Strong critical thinking and clinical assessment skills
Excellent communication and relationship-building abilities
The ability to make informed decisions in fast-paced, emotionally sensitive situations
Strong organizational skills and attention to detail
Minimum Experience: 1-2 years of experience as an EMT-P, LPN, RT, medical scribe, or previous OPO experience
1 year experience with medical terminology

Nice To Haves

Experience reviewing medical records and interpreting clinical information
Healthcare, organ donation, transplant, or related clinical experience
EMT-P, LPN or RT license
Associate or Bachelor’s Degree or relevant medical certification
1-2 years of OPO experience

Responsibilities

Maximizing the organ referral and evaluation process in collaboration with the Referral Optimization Charge (ROC), Advisor on Call (AOC), Organ Recovery Coordinator (ORC), Organ Donation Coordinator (ODC), Donor Legacy Advocate (DLA), hospital staff, physicians, and medical director as needed.
Communicating with appropriate professional staff and reviewing the patient’s medical record for consideration of donation options.
Performing an initial telephone evaluation with the party initiating the referral call to obtain information to determine gross suitability for organ donation.
Performing full chart review to assess donor suitability.
Collaborating with internal staff to manage all open referrals, including daily follow up, optimizing referral outcomes and processes.
Providing basic education to hospital staff about the donation process, plan for continuity of care and progress of referral.
Facilitating a family conversation regarding donation when this is an immediate need, including collaborating with hospital staff to determine appropriate timing for family counseling and conversation.

Benefits

Competitive hourly pay
Annual organizational incentive program
Medical, dental & vision insurance
Employer paid life insurance and short/long-term disability coverage
Voluntary life insurance options
403(b) employer match and profit sharing program
Tuition assistance program
Employee wellness & assistance programs
Inclusive and mission-driven culture consistently recognized as a Top Workplace in Arizona
Tobacco-free, drug-free workplace