Referral Intake Coordinator

Vivie Career•Anoka, MN

11d•Onsite

About The Position

As a Referral Intake Coordinator, you’ll ensure every client receives prompt, accurate, and compassionate service. This role is responsible for building strong referral partnerships, capturing high-quality client data, and supporting our home and community-based services. Your attention to detail and commitment to service will support timely care delivery—making you a critical part of Vivie’s client experience and operational excellence.

Requirements

High school diploma or GED required
Experience with EMRs and knowledge of medical terminology.
Strong organizational skills with the ability to manage multiple priorities independently.
Excellent attention to detail and data accuracy.
Strong communication and customer service skills.
Ability to pass state mandated background checks.
Physical capability to perform all essential job functions.
Ability to read, write, and speak English to ensure effective communication with team members, clients, and visitors.

Nice To Haves

Associate degree preferred.
Active LPN licensure preferred, but not required.

Responsibilities

Receive, review, and process referrals from physicians, hospitals, and other sources.
Complete timely collection of complete and accurate intake data and ensure smooth handoffs to clinical teams.
Field inbound calls and inquiries to assess needs and align individuals with the most appropriate Vivie service line.
Provide exceptional customer service that creates positive, lasting impressions.
Gather required client health information and securely store using Vivie’s EMR system to ensure accuracy and regulatory compliance.
Assist Sales staff with knowledge of their markets by communicating updates on referral partners, key contacts, and facilities.
Be aware of referral source preferences and strive to meet their needs.
Assist HCBS staff with tasks that support care coordination and client service.
Provide feedback on processes to continuously improve service delivery.
The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.