Referral Coordinator
Great Salt Plains Health Center•Cherokee, OK
•$16 - $19
About The Position
The Referral Coordinator is a safety-sensitive member of the health center’s interdisciplinary medical team. The position works with providers and patients to support a smooth referral process. The coordinator helps patients and families navigate referrals, communicates with review organizations and insurance companies about prior authorization requirements, and assists with referral-related barriers and follow-up. The position may be performed remotely at the supervisor’s discretion and in alignment with GSP Health policies.
Requirements
- High school diploma; medical assistant certification may be combined with this qualification.
- Strong customer service focus.
- Effective verbal and written communication skills.
- Teamwork orientation.
- Good judgment and organizational skills to manage competing priorities.
- Resourcefulness in problem solving.
- Ability to take and follow through with delegated tasks and accountability.
Responsibilities
- Contact review organizations and insurance companies to ensure prior authorization requirements are met, and provide necessary medical documentation such as history, diagnosis, and prognosis information.
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
- Review referral details and expectations with patients.
- Ensure referrals are addressed in a timely manner and follow up on patient inquiries that are not immediately resolved.
- Assist patients with potential health care system issues, including financial or social barriers such as payment arrangements, interpreter services, prescription assistance, and durable medical equipment assistance.
- Serve as a system navigator and point of contact for patients and families regarding referrals, enabling them to ask questions and raise concerns.
- Identify and use cultural and community resources, and establish and maintain relationships with identified service providers.
- Remind patients of scheduled appointments by mail or phone.
- Keep patients’ primary care charts up to date with information on specialist consultations, hospitalizations, emergency room visits, and community organizations related to their health.
- Work remotely at the supervisor’s discretion and in alignment with GSP Health policies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
