Referral Coordinator (67204)

United Digestive•Gainesville, GA

29d•Onsite

About The Position

The Referral Coordinator is responsible for all office duties, including scheduling patient appointments for procedures, follow-up office visits, and ancillary services. This role involves obtaining accurate patient information, managing physician schedules, and coordinating referrals from Primary Care physicians and other specialists. The position requires cross-training in all front office and patient service functions to provide coverage as needed across various office locations.

Requirements

High School Diploma or GED required.
2-3 years of specialty clinic experience.
Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect.
Displays a professional outgoing warm and helpful attitude.
Possesses compassion for dealing with people who are ill and need help.
Plan, prioritize, and complete multiple tasks as delegated by the Office Manager.
Work under pressure; assess, respond, and communicate issues in a timely manner.
Communicate clearly with patients and coworkers through the telephone, email, and in-person.
Interpret and apply clinical and non-clinical policies and procedures.

Nice To Haves

Certified Medical Assistant preferred.
Gastroenterology experience preferred.
Bilingual preferred, but not required.

Responsibilities

Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures.
Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference.
Collects and records accurate patient information according to the UD Documentation Requirements.
Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary.
Ensures all applicable ancillary services are scheduled at UD.
Mails/Emails information packets to patients who are new to the practice.
Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers.
Greets onsite patients in a prompt, pleasant, and helpful manner.
Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary.
Meets or exceeds quality and productivity standards as set by the Practice Manager.
Answers emails and voicemails and returns patient calls in a timely and efficient manner.
Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts.
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
Acts as a liaison between the office and referring physician practices and hospitals.
Participates in staff meetings as directed by the Practice Manager.
Participates in marketing activities as directed by the Practice Manager.
Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager.
Travels to office locations within the Metro area to provide coverage in various front office functions as directed by the Practice Manager and/or Regional Director of Operations.
Performs any other duties and/or special projects as assigned.